We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning energy industry, energy suppliers and energy solutions. All candidates must be well spoken and able to present him/herself to others in a professional manner.
Tasks and Responsibilities of a Customer Service Representative:
- Interact with customers daily to inform of client products and services
- Ensure and provide quality service to external customers.
- Process orders with high level accuracy.
- Maintain a positive representation of the company and associated brands at all times.
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
- Creating a positive, fun, and motivating environment
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
Requirements of a Customer Service Representative:
- Must have great attention to detail.
- Must be a team player.
- Previous customer service and sales experience is a plus.
- Must have strong communications skills.
- Must be organized.
- Must be personable and comfortable interacting with customers daily.
CANDIDATES WITH ANY OF THE FOLLOWING EXPERIENCE OR INTEREST IN, PLEASE APPLY:
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