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Queue Manager

Providence, RI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Wanderly in partnership with the Rhode Island Department of Health (RIDOH),
is actively hiring for a Queue Manager for a hybrid role (partially in office, partially remote).

As part of the emergency response to the pandemic caused by COVID-19, RIDOH has retained Knowledge Services to provide temporary positions to assist with various activities within the Epidemiological Operations (Epi-Ops) Unit.

Core function:

Within the Epi/Ops unit of the RI Covid-19 Response operation, ensure that records are moving through the program surveillance system as timely and efficiently as possible.

General Description of duties:

·         Monitoring laboratory result reception and cluster detection in surveillance system

·         Analyzing quality of laboratory data

·         Coordinating data management between multiple case investigation teams to ensure the proper functioning of case investigation                    processes. 

This information is used by Management/supervisors/leads to ensure optimal case investigation and contact tracing and to target coaching and manage performance.

·         Conducting data quality checks when new results are received.

·         Flagging high priority cases for teams

·         Redirecting misclassified cases to proper teams

·         Facilitating communication between all teams related to data management in Salesforce.

·         Collaborate with program epidemiologists.

·         Recognizing patterns in data reporting, data quality, and database functions to ensure proper functioning of the system from the front               end.

·         Reporting laboratory result follow up queue information to supervisors/management so they can act to make staffing decisions.

·         Support training of new database users

·         Other duties as assigned by direct supervisor.

Technical Competencies Required:

·         Understanding databases, preferably infectious disease surveillance systems

·         Ability to organize a large number of patient records.

·         Ability to run reports within a database and interpret results.

·         Ability to monitor data dashboards and make decisions.

·         Ability to communicate effectively with others.

·         Ability to multitask.

·         Knowledge of applications (e.g., Microsoft Office, SalesForce and related software) - training provided.

·         Ability to build reports within a database.

·         Ability to build dashboards within a database.

·         Experience with data analysis software packages like SAS, SPSS, STATA, R


·         Interpersonal & behavioral competencies:

·         Monitoring work

·         Reporting

·         Attention to detail.

·         Focus on results.

·         Critical thinking

·         Ability to work alone.

·         Matching performance to standards/expectations

·         Initiative to take action on issues, errors, lack of customer service, productivity, quality and other aspects of substandard performance.

·         Excellent communication skills: Verbal, Written, Reporting, Checklists

·         Customer service

·         Program advocate

·         Quality

Analytical skills:

·         Reviewing data, what it means and what can be done to change the outcomes.


·         Prolonged sedentary / desk work in an office environment/home office.


·         Significant telephone use, recording via checklist, reporting and interacting with management.  Minor amounts of interacting with                       others.

Clinical experience is not required and all information necessary to conduct the interviews will be provided during the training period.


This is a hybrid position, there will be times the contractor works remote, however, they must be willing to report on-site as needed.

Company Description
Healthcare Staffing Technology


Why Work Here?
Awesome team! Rest you will see how we interact as a company when you interview :)

Healthcare Staffing Technology


Providence, RI




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