Drives the financial performance and sales of the store by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.
Models and demonstrates exceptional customer centered standards to store associates by following and training the Clean, Fast, & Friendly (CFF) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
Leads management team effectively by touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions.
Leads and develops people by teaching, training, and actively listening to management and hourly associates; touring stores; assigning tasks; evaluating performance; collaborating with other store management to provide development opportunities; conducting training meetings; mentoring associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: 2 years general management experience to include financial accountability 2 years experience supervising 20 or more associates/employees to include the responsibility of performance management, mentoring, hiring, and firing For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. I acknowledge that the position for which I am applying will be required to successfully complete all job required trainings and assessments (effective 01/26/2019). Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Finance - Corporate, Food - Fresh Food Inventory Management, Managing challenging workforce issues, Supervising Associates