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Seller Support Specialist

Walmart eCommerce Salt Lake City ,UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About Seller Support

The Partner Support department includes a team of specialists who provide a variety of technical and operational support for our partners who are selling products on our online stores. Partners can reach out for support through multiple contact channels: phone, email, chat, social media. The term partner refers to our suppliers, category specialists, and/or sellers who are selling products on our marketplace platform. Our Partner Support Specialists are responsible for working daily with our partners to assist with, and improve, catalog selection which ultimately contributes to customer shopping/experiences. In Partner Support, we do this by being available to assist partners with a variety of product/catalog/onboarding/account related issues, i.e., SKU/variant issues, payment research, policy compliance, poor margin issues, unpublished reasons, and much, much more:

 

Perks and Benefits: 

  • Tuition Reimbursement
  • Stock Purchase Plan
  • Annual Bonus
  • Annual Performance Increase
  • Full Benefit Package
  • Paid training
  • Fortune 100 company
  • National Gym Discounts

 

The Seller Support Specialist will...

  • Handle & resolve inbound/outbound phone, email, & chat partner support contact inquiries/issues by using knowledge tool resources and making good-judgment decisions
  • Follow-up with partners in a timely manner to ensure resolutions
  • Provide world-class partner support to our Walmart merchants/suppliers/internal partners, and achieve high partner satisfaction averages
  • Assist future Walmart Partners with necessary onboarding inquiries & support 
  • Troubleshoot, triage, & take ownership to resolve complex item or account issues relating to Seller/Supplier/Internal support (sometimes through multiple back-and-forth communication)
  • Communicate and enforce Partner Performance & Policy Adherence guidelines
  • Assist partners with Item and content set-up support (SKU, variants, pricing, and other product support)
  • Assist partners with pricing research, unpublished SKU research, payment report research, order refund research 
  • Troubleshoot some API and technical issues relating to partner accounts
  • Maintain reasonable, consistent and predictable attendance 
  • Maintain and provide consistent quality interactions, and good rapport-building with our partners
  • Consistently meet or exceed department performance targets

 

The Seller Support Background...

  • Previous contact center experience, minimum 1 year
  • Flexibility and comfort in a fast-paced, ambiguous, always changing environment
  • Strong computer skills – Outlook, Word and Excel
  • Works well both independently or in group
  • Previous eCommerce experience preferred
  • Experience using Salesforce preferred

Walmart eCommerce

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Address

Salt Lake City, UT
USA