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Call Center - Customer Service

Wallingford Buick GMC
Wallingford, CT
  • Posted: over a month ago
  • Full-Time
Job Description

What We’re Looking For

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.


  • Hourly pay + commission
  • Weekly and monthly performance bonuses
  • Mentorship and coaching
  • Collaborative, fast-paced environment
  • 401K
  • Medical and Dental Insurance
  • Sick/Vacation Time


  • Answer customer calls and establish follows-up with sales appointments
  • Make 12-15 outbound calls per hour
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily


  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Wallingford Buick GMC


Wallingford, CT



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