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Desktop Support Analyst

Wall Street Options San Francisco ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

 
The Company: Global Private Equity Fund with over $30B of AUM.

Job Title: Desktop Analyst (6 month contract assignment)
 
Responsibilities:
 
 ·      Provide exceptional client service and support for all employees globally on company applications and platforms.

 ·      Diagnose problems and provide appropriate resolutions; plan and perform regular maintenance on accompanying systems.
 ·      Ensure all issues are logged and resolved while adhering to relevant regulations and  company policies to mitigate risk
 ·      Build and maintain strong working relationships with employees to provide exceptional customer service
  
Requirements:
 
·      1+ years of experience covering Windows and Macs as well as other devices required including Apple iOS-based devices via Mobile               Device Management (MDM) systems
·      Strong knowledge of the Windows 10 platform as well as Microsoft Office 365 and its associated programs (Word, Excel, PowerPoint,             Outlook)

 ·       Working knowledge of Windows Server, Azure, Microsoft Active Directory and corresponding tools
 ·      Experience in supporting remote access systems including MFA, Citrix and Windows Terminal Servers and Meraki VPN connections
 ·      Knowledge and experience utilizing ITIL frameworks
 ·      Professional certifications (MCSE, ITIL) preferred
 ·      Successful track record of providing exceptional, high-quality service and problem management.
 ·      Strong communication skills required
 ·      Ability to follow appropriate processes and take direction when needed

Company Description
Wall Street Options (WSO) is headquartered in NYC and was founded in 2001. WSO provides human capital solutions exclusively for the financial services industry encompassing retained search, interim consultants, niche job board & community, corporate outplacement and resume writing / career management services. Our clients are the leading financial institutions, growth companies and start-ups. Our goal is to provide hiring managers and human resources professionals with cost effective, high-touch recruiting and advanced technology to assist with hiring premiere professionals resulting in increased profitability and long term success.

Wall Street Options

Wall Street Options (WSO) is headquartered in NYC and was founded in 2001. WSO provides human capital solutions exclusively for the financial services industry encompassing retained search, interim consultants, niche job board & community, corporate outplacement and resume writing / career management services. Our clients are the leading financial institutions, growth companies and start-ups. Our goal is to provide hiring managers and human resources professionals with cost effective, high-touch recruiting and advanced technology to assist with hiring premiere professionals resulting in increased profitability and long term success.

Address

San Francisco, CA
USA