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Support Center Team Lead

Walker Medical Solutions Boise, ID
  • Expired: over a month ago. Applications are no longer accepted.
Lead a team that works together to achieve the departments high performance objectives through innovation, open communication, feed-back, and clear goals.

Basic Functions:
?Manage 11-15 Customer Service Representatives within a multi channel contact center environment
?Coaches team to best in-class standards to improve their own professional and personal development
?Finds solutions to customer problems and assumes a high level of ownership for customer satisfaction
?Task and project oriented and able to meet short deadlines
?Understands a service and sales blended agent approach
?Able to be a key contributor to management meetings with a solutions orientated approach
?In-depth knowledge of all product brands supported within Customer Care
?Team Player-ability to share and communicate ideas
?Able to fully participate in cross-functional projects and meetings throughout the company with limited supervision
?Develop and Facilitate meeting content


Required Experience and Education:
?High school diploma, general education degree or equivalent
?At least 1 to 5 years prior call center management experience with a blend of service and sales
?Proficient in Microsoft Office

Key competencies:
?Positive dynamic personality
?Excellent communication skills, both written and verbally
?Listening & coaching skills
?Problem analysis and resolution
?Attention to detail and accuracy
?Flexible work schedule
?Experience with email management system desired, but not essential
?SAP System experience desired, but not essential

Walker Medical Solutions


Boise, ID