Waitr seeks a Manager of Driver Retention.
Required Education and Experience
Minimum of 5 years experience of professional work
Minimum of 2 years experience in retention of a remote, hourly workforce
Minimum of 1 years experience in managing multi-functional teams
Strong analytical abilities and understanding of driver retention metrics
Familiarity with hourly workforce retention strategies used across various industries
Preferred Education and Experience
Bachelor’s degree in a technical area (B.S.) such as Science, Technology, Engineering, or Mathematics
Experience in modifying the strategies of retention and engagement of hourly workforces
Experience in measuring workforce engagement and classifying results
Training in receiving and delivering feedback from/to reports, teams, and managers
Experience in changing delivery driver cohort performance
Waitr is forming a new group that will own all strategy and most of the tactical efforts behind driver experience. This role will be a critical leader on that team and report to the new Director of the group. The individual will oversee all aspects of the driver retention process and be involved in shaping and improving our entire labor retention strategy. And while the specific role will be focused on driver retention strategy/execution, the driver experience group encapsulates the recruitment, hiring, training, and retention of our driver fleet; so, regular contributions to other parts of the group will be expected.
At our scale, using both off-the-shelf and custom tools to automate/streamline these efforts is critical. Previous experience with large, hourly, remote workforces is a positive for this role. Strong analytical abilities, team management, strategic planning, and a history of execution will be critical to succeeding. The success of this person will be measured by improved retention of our fleet.
Shepherd processes and strategies inside of operations that lead to better driver cohort performance
Ideate and implement new retention strategies across markets that our operation is running.
Own the measurement and prediction of driver churn based on the data of driver behavior, operations, demographics, and more
Oversee the measurement of driver retention and implementation of driver retention programs that improve the average hours worked and tenure with the company in the most cost effective way
Develop strong feedback loops between reports and the driver fleet that allow for insightful change and assessment of current and continuous operations
Provide regular feedback and coaching to reports on your team in order to help them grow professionally
Develop cross-team relationships in order to accelerate the time frame that goals can be accomplished and new strategies can be implemented