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Customer Service Representative

Wagner Agencies Charlotte ,NC
  • Posted: 28 days ago
  • $35,000 to $45,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are now filling a full time Customer Service Representative position. 


This individual is responsible for educating clients on their current and new available benefit packages, answering an questions they may have, and providing exceptional service.


***At this time due to CDC guidelines we will allow this position to be done remotely***


We value your health just as much as ours and our teams - with that being said due to the current situation with COVID-19 we will be taking the advice from the CDC in regards to social distancing seriously!
We will be conducting interviews in-person and virtually via Zoom. We want everyone to have the opportunity to kick start a new career while remaining safe, comfortable and healthy! Our mission has always been to protect people and provide unlimited opportunities!


Candidate must be able to work full time.
Must be 18 years or older to apply.
Must be able to pass a criminal background check, absolutely NO financial criminal history ie; CC fraud, embezzlement, check fraud etc.


JOB DESCRIPTION
We specialize in providing permanent benefits for Associations, Labor Unions and Credit Union members. These 30,000 + Union groups voted our company to distribute benefits to their members. We take great pride in our contacts with our Union groups and as a result - there is no cold calling or prospecting involved!

Responsibilities include but not limited to:
• Facilitate benefits to union members and affiliates.
• Determine eligibility for new members.
• Respond to service requests.
• Provide excellent customer service to our members.
• Assist with application process.
• Strong written and verbal communication skills
• Strong working knowledge of MS Office Suite: Word, Excel, Outlook.
• Attention to detail
• Reliable, proactive, punctual, and hardworking a must
• Ability to analyze information and implement a solution
• Excellent organization skills
• Efficient and highly accurate data entry skills
• Exceptional customer service skills

Benefits:
Health insurance
Retirement plan
Flexible schedule
This Job Is Ideal for Someone Who Is:
People-oriented -- enjoys interacting with people and working on group projects
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
This Company Describes Its Culture as:
Outcome-oriented -- results-focused with strong performance culture
People-oriented -- supportive and fairness-focused
 

Company Description
We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).

Wagner Agencies

We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).

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