1. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
2. Issue receipts, refunds, credits, or change due to customers.
3. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
4. Greet customers entering establishments.
5. Maintain clean and orderly checkout areas.
6. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
7. Resolve customer complaints.
8. Answer customers' questions, and provide information on procedures or policies.
9. Calculate total payments received during a time period, and reconcile this with total sales.
10. Compute and record totals of transactions.
11. Sell other items to customers.
12. Keep periodic balance sheets of amounts and numbers of transactions.
13. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
14. Sort, count, and wrap currency and coins.
15. Process merchandise returns and exchanges.
16. Stock shelves, and mark prices on shelves and items.
17. Compile and maintain non-monetary reports and records.
18. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
19. Count money in cash drawers at the ending of shifts. This number has to match with total cash sales of the day.
1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2) Mathematics -- Using mathematics to solve problems.
3) Speaking -- Talking to others to convey information effectively.
4) Instructing -- Teaching others how to do something.
5) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
1) Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
2) Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.
3) Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
4) Speech Recognition -- The ability to identify and understand the speech of another person.
5) Speech Clarity -- The ability to speak clearly so others can understand you.
6) Near Vision -- The ability to see details at close range (within a few feet of the observer).
7) Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
8) Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
9) Arm-Hand Steadiness -- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
10) Finger Dexterity -- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
11) Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.
12) Extent Flexibility -- The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
13) Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
14) Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
15) Manual Dexterity -- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
16) Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Knowledge, Experience, Education Required
1) Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
3) English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4) Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
5) Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.