You will be responsible to co-ordinate and schedule drivers to pick up and deliver loads to customers or vendors.
You are also responsible for keeping records, monitoring driver daily log hours for errors or violations and monitoring drivers' working hours and equipment availability.
Another part of the job is to know the location of all your drivers' in order to flag potential issues.
You will work on numerous computer programs, but much of the work requires good intuition and knowledge of the industry.
Monitor any sudden work or order schedule changes or road construction issues along with weather conditions and work with drivers to establish new re-routes for timely delivery
Record and maintain files and records of customer requests, work or services performed, charges, expenses, accessorial charges, and other dispatch information within our operating system for accurate account of each drivers trips..
Advise Customers / clients of any delays caused by traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Assist and Development of assigning routes and maintain contact with drivers throughout the day
Collaborate with management to modify daily assignments to accommodate the needs of customers
Act as a communication liaison via phones or satellite messaging to and from drivers on the road
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes