Human Services Coordinator (Shared Living)
The Director of Remote Support and Supportive Technology is responsible for the coordination
of a system of service and support that promotes independent living and maximizes the self-
direction of individuals with disabilities who receive services through the Remote Support and
Monitoring Program. Leading the agency-wide initiative incorporating supportive technology for
all individuals, educating staff, and acting as a resource for all on assistive technology.
Qualifications and Experience
1. Bachelor’s degree Psychology, Sociology, Rehabilitation Counseling, Special
Education, Recreation and/or 2 + years of experience in Social Work or a related
2. At least two years’ experience supporting people with Intellectual/ Developmental
3. Excellent verbal and written communication skills.
4. Ability to work independently and decisively.
5. Supervisory experience with knowledge of DDS regulations and the service planning
6. Driver’s license and driving record that meets WORK Inc.’s screening criteria.
1. Determines the nature of the individual’s needs by interviewing the individual and
assessing their independent living needs and interest in various assistive technology
2. Establishes a course of action by exploring options and setting goals with the
3. Maintenance of monthly contact to assure coordination and follow-through.
4. Maintains a record of individual interactions, goals, and progress as part of their ISP.
5. Coordinates and manages on-call phone tree and emergency response to
6. With consent from the individual, offers support and resources for their families,
caregivers, and friends who may be supporting the individual with their assistive
technology learning and use.
7. Visit individuals’ homes to observe, supervise, and act as a resource.
8. Work collaboratively and closely with AT providers and sub-contracting companies
who provide remote supports while maintaining the in-person portion of the
9. Maintains relationships with assistive technology companies and stays informed
about new solutions and creates opportunities for individuals to experience new
10. Travel throughout the local community to publicize and educate the community
about our program.
11. Work with DDS to seek program referrals and follow from intake to service
12. Contribute to the development of policies, procedures, systems, comprehensive
evaluations and forms.
13. Nurturing positive relationships with individuals, families, guardians, and service
14. Attends and participates in state-wide Assistive Technology work groups, DDS
collaboratives, and Remote Support roundtables.
15. Network with other providers and funders in the Remote Support and Monitoring
community to ensure best practices.
16. Participates in DDS Quality Assurance (OQE) reviews and CARF accreditation surveys
including preparation and implementation of all requirements for both surveys.
17. Facilitate agency workgroups, training, and education on supportive technology and
serve as a resource for assistive technology
(The essential functions listed in this section are not limited only to the tasks indicated and
may include other duties as assigned.)
1. Hiring, training, and supervising a staff team and ensuring that their responsibilities are
2. Carry out supervisory responsibilities in accordance with WORK Inc.’s company policy
and applicable laws.
3. Planning, assigning, training, and directing work.
4. Addressing complaints and resolving problems.
1. Maintain current Training in CPR, First Aid, Human Rights, Positive Behavior Supports,
DPPC, Fire Safety, Standard Precautions, and all required topics.
2. Participate in Supportive Technology training and competencies to remain current in
3. Attend seminars and training designed to expand and enhance skills, especially specific
to the Individuals supported in Remote Support and Supportive Technology.
4. Participate in scheduled Staff Meetings, Supervision, and Clinical Meetings as specified
by the supervisor.
1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
2. Ability to compute rate, ratio, and percent, ability to create and interpret graphs.
1. Ability to define problems, collect data, establish facts and draw valid conclusions.
2. Ability to interpret an extensive variety of technical data in mathematical or diagram form
and deal with several abstract and concrete variables.
1. The ability to read, analyze and interpret journals, financial reports and legal documents.
2. The ability to respond to common inquiries of complaints.
3. The ability to effectively present information to the Board of Directors, employees, program
participants and members of the business community.
The work is performed in a non-smoking environment. The work is normally performed in a
temperature-controlled zone, however, there are exceptions. The work environment
characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform essential
1. Good standing balance, defined as the ability to stand and walk without a loss of
2. Full upper extremity range of motion defined as the ability to obtain:
Full shoulder flexion, extension, abduction, and rotation.
Full elbow flexion, extension, supination and pronation.
Full wrist flexion, extension, radial and ulnar deviation.
3 Normal upper extremity strength defined as the ability to move the specified
body part through a full range of motion against maximum resistance.
4. Full lower extremity range of motion defined as the ability to obtain:
Full hip flexion, extension, abduction, adduction and rotation.
Full knee flexion and extension.
Full ankle flexion and extension.
5. Normal lower extremity strength defined as the ability to move the specified
body part through a full range of motion against maximum resistance.
6. Full trunk range of motion as defined by the ability to obtain full flexion and
extension, rotation and side bending.
7. Full cervical range of motion as defined by the ability to obtain full flexion and
extension, lateral flexion and rotation.
WORK Inc. is the largest employer of people with disabilities in the region. The agency has a myriad of programs — Commercial Services, Day-Habilitation, Deaf Services, Family Support, Employment, and Residential Services — which all converge toward one goal: "To make the lives of individuals with disabilities better."
Today, WORK Inc. serves over 1500 individuals with all types of disabilities. We are proud to be New England's leader of the Federal AbilityOne contracts, which has 150 individuals with disabilities working in our Federal buildings. Through the program, WORK Inc. provides complete facilities management for many Federal buildings such as the Tip O'Neill Building, Moakley Courthouse, the John F. Kennedy Library, a national landmark, and many others.
We operate 23 twenty-four-hour residential sites serving 202 individuals and assists another 100 individuals with its supported living programs. With a current budget of 40 million dollars, WORK Inc.'s dedicated staff and managers continue its mission to provide vocational training and placement services, enhancing the lives of individuals with disabilities and encouraging more independence.
WORK, Inc. is positioned for the future and looks forward to continuing its role as a leader and guiding force in the field, ensuring those with disabilities can pursue their goals, hopes, and dreams.
WORK IncLowell, MA
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