Customer Success Manager (Fully Remote)
- Expired: over a month ago. Applications are no longer accepted.
WMC Global is currently seeking a full-time Customer Success Manager to join our Business Development team.
The Customer Success Manager (CSM) is the lynchpin of WMC Global’s client relationships. Reporting to the Senior Business Development Manager and working as part of the sales team, the CSM serves as the primary point of contact for existing clients. The CSM is responsible for ensuring basic client needs are met (i.e. client reports, etc.) and works with WMC Global’s internal teams to address any concerns. The CSM will also proactively assess the client’s needs and recognize opportunities for WMC Global to offer solutions and support.
This is a fully remote position.
The duties of the Customer Success Manager include:
Provide exemplary customer service focusing on execution of contracts and problem-solving any client issues that arise
Help define and optimize the customer journey by serving as the first point of contact for clients and finding ways to improve their experience
Support the client onboarding process
Ensure reports are delivered on time, provide value to the client, and meet all their needs
Troubleshoot client issues and work to identify potential problems and offer solutions proactively
Work with client account manager to define the clients’ goals and work to demonstrate the value of WMC Global’s products
Develop relevant presentations, documentation, or other materials needed for clients in partnership with the sales, marketing, and product teams
Track client health metrics and work with client account manager(s) to provide recommendations
What we’re looking for:
A Bachelor’s degree is preferred
3-5 years of customer success experience with a proven track record of building relationships with customers across diverse industries and different technical levels.
Analytical skills and attention to detail are crucial
Well-organized with excellent follow up skills
Adaptable and able to manage multiple priorities simultaneously
Crisp presentation skills
Comfortable working in a fast-paced, team-oriented environment
An ability to learn and understand, at a high level: cyberattacks, phishing, and associated defensive techniques
What you’ll love:
Flexibility & fully remote work environment
Competitive salary and benefit package
A company that values innovation, agility, quality, integrity, professionalism, and collaboration
To view the full job description and apply for this position, visit www.wmcglobal.com/careers
WMC GlobalWhy Work Here?
WMC Global is a market leader in digital threat intelligence with headquarters in Fairfax, VA and offices in London, UK and Sydney, AU. WMC
WMC Global is a market leader in digital threat intelligence with headquarters in Fairfax, VA and offices in London, UK and Sydney, AU. WMC Global delivers world-leading technology and solutions, enhanced by an unrivaled team of experts to protect our clients’ brands by protecting their customers. As a well-respected industry player in the mobile space, WMC Global is the most trusted digital compliance firm in North America, having partnered with all Tier 1 mobile carriers for the past 13 years. The Company is currently expanding into new sectors by securing additional customers in areas including, but not limited to, financial services and government.
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