Spanish Customer Service Specialist

Spanish Intake / Customer Service Specialist

This position is for someone who speaks and writes Spanish and English fluently.

WIRX Pharmacy is a mail order workers compensation pharmacy located in Fort Washington, PA. Our pharmacy hand delivers and mails patient’s medication directly to their home. We make it our mission to improve our customers’ lives by providing the medication they need as quick as possible. Our smart, passionate, empowered employees drive our success, and we like rewarding people at the top of their game. Our leadership is responsive and supportive – we take risks, learn from mistakes and celebrate success as a team.

A day in the life at WIRX Pharmacy includes casual dress, happy friendly atmosphere and time off for giving back to our communities. Join our WIRX Pharmacy family team to make an impact, be inspired and be valued, every day.

We are seeking a Spanish and English speaking Intake Specialist for WIRX Pharmacy to be located at our office in Fort Washington, PA! Our telephone sales representative provides prompt, professional and courteous customer experience for inbound and outstand calls on all new referrals submitted to the pharmacy via email, fax, online. This person will be responsible for achieving sales conversion goals through holding the patient’s hand and explaining our process unmistakably, selling our brand and new business venture programs, and answering customer inquiries.

What you’ll do:

• Convert all new Intake (sales) to capture new business

• Maintain a high level of customer satisfaction – patients, physician offices and law firms

• Maintains departmental sales goals through successful offer and sale of:

  • New Business Venture Programs

  • Voucher Promotions

• Entering patient’s demographics into the pharmacy software and mailing a welcome packet

• Faxing physician request form including WIRX ID card

• Maintains pharmacy database to ensure no duplicates

• Answers customer service questions

• Follow-up and document all physician appointments

What makes this a different type of Sales Role?

• We offer a true work/life balance. Our team normally works Monday through Friday, 8;30 a.m. to 5 p.m.----This may change as our company grows

• We provide a thorough training program

• We have a defined and robust career path for our sales team to grow into

  What skills must I possess?

• Excellent communication skills are a must. This includes the ability to build rapport with customers, strong verbal skills and clearly articulated written communication.

• You must be 100% comfortable with computers, as our world revolves around them.

• You must be a quick thinker and see a problem or objection as a chance to excel at our top notch customer service. Lastly, organizational skills, the ability to prioritize accurately and manage multiple tasks are key. You will balancing many different customers and must excel in these areas.

Language Ability:

• Excellent communication skills including good reading and comprehension, ability to write simple correspondence, a clear, audible articulate voice, and good listening skills.

Reasoning Ability:

Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should possess basic computer / data entry skills and the ability to learn and apply new software programs as required.