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Service Desk Analyst

WAVSYS Greenwood Village, CO
  • Expired: over a month ago. Applications are no longer accepted.

7:00pm to 7:00am

Sunday through Tuesday and every other Wednesday

Job Summary:

Service Desk Analyst is responsible for providing first/ second level admin and tech support for resolution or escalation of laptop and desktop hardware/software related problems and problems related to IP Telephony, Connectivity, Security, Servers, and Real time operations. Will serve as initial POC for technical problems and perform troubleshooting tasks, problem diagnosis, problem resolution or problem escalation.

Responsibilities and Duties:

Provide first line investigation and diagnosis for incidents

-Resolves incidents/service requests as per service desk procedures & allocated timelines

-Escalates unresolved incidents/service requests within agreed timescales

-Logs relevant incident/service request details per help desk procedures -Communicates with client regarding incident progress

-Ensures tickets are up to date until issues are resolved

-Completes assigned IT training roadmap

Education Requirements:

-Accredited certification, diploma or degree in an IT related field

- MCDST, MCSA, MCSE, CCNA and/or A+ certifications would be an asset

-Broad knowledge of Microsoft operating systems, office applications, email, PC and laptop hardware including printers

-Experience in answering helpdesk calls and troubleshooting over the phone or using remote tools

-Experience with ITSM tools and processes

-Experience with formal helpdesk ticketing system and related processes

-Basic experience in an IT service delivery role

-Experience working in a large customer-focused environment a plus

-ITIL awareness/certification preferred

-Experience with IT Service Management comp


Why Work Here?

Great, well-respected company in the industry that has long-term career growth in mind.

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.


Greenwood Village, CO