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Broadband Professional/Expert (BT IV-V)

Vyve Broadband
Westlake, LA
  • Posted: over a month ago
  • Full-Time
Job Description


Broadband Professional/Expert (BT IV-V)

Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.


Under general supervision, responsible for preventive and/or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.


May perform any or all of the following duties of the Broadband Rep/Associate/Specialist/Professional (BT-I, II and III and IV)

Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant

Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant

Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals

On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly

Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation

Monitor, record, and repair signal leakage

Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.

Operate communications device in accordance with company policies

Communicate with appropriate departments to update progress during outage restoration and maintenance activities

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies

Read and accurately interpret system/network design maps and simple schematics

Adhere to industry specific, local, state and federal regulations, as applicable.  Know, understand and follow company policy

Actively and consistently support all efforts to simplify and enhance the customer experience

Perform other duties as needed or assigned to meet customer expectations


Skills, Abilities and Knowledge

Advanced understanding of IP networks

Moderate understanding of HFC networks and optical design

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to work independently

Ability to prioritize and organize effectively

Knowledge of basic mathematics and electronics

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to dig in all types of soil to bury cable

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to perform job from high places (i.e. poles and roofs)

Ability to use hand tools

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Ability to splice coax and fiber optic cable

Ability to use personal computer and software applications

Knowledge of company products and services

Knowledge of HFC plant construction


High school Diploma or equivalent work experience

Related Work Experience

6 months+ Broadband Specialist (BBT III) or equivalent work experience

Certifications and/or Licenses

BT-IV certification or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE)

Valid driver’s licenses with satisfactory driving record within Company required standards


Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather


A friendly and fun work environment

• Communication and training

• Great benefits package

• Employees that live in our markets are eligible for courtesy cable including free or reduced priced video,      internet AND voice services

• A culture that encourages growth

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

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Vyve Broadband


Westlake, LA



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