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Customer Service Representative

Voyig LLC Elmhurst, IL

  • Employment Type Full-Time


Performs full scope ofcustomer's service functions including handling direct customer inquiries, contract review and order entry as well as maintaining information in system by performing the following duties, while embracing the Core Principles:
+ Engaged Employees: All employees have an obligation to understand; who we are, why we are here and where we are going.
+ Customer Driven: Everything we do is driven by our passion to support our customers.
+ Results Oriented: Good intentions and taking action aren't enough - we need to get results
+ Respectful Communications: It is okay to disagree - it is not okay to be disagreeable
+ Fairness: We will be fair in our dealings with each other, our customers and suppliers, and our communities.


Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
+ Order Entry of Customer PO
+ Order acknowledgement
+ Handling customer complaints and concerns
+ Prepares information used in updating customers with a weekly order status
+ Prepare and send quotes as needed.
+ Builds jobs in VISTA(ERP) including contract review and customer reviews
+ Oversight of customer BOM (Bill of Materials) to insure meet customer expectations/requirements
+ Assist/support Office Coordinator with Accounts Payable, DHR, and purchasing of office materials/supplies
+ Supports Sales/GM in process and back up
+ Controls purchasing/procurement of raw materials to meet requirements of customer contracts
+ Assist with transition to EPICOR system which will eliminate current manual spreadsheet tracking of orders and materials
+ Maintains file systems and history records of transactions
+ Schedule Work orders in Vista/EPICOR
+ Receive 'in' and maintain status in Visual Job Shop
+ Create Work orders in Vista/EPICOR
+ Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
+ Selects products for purchase by testing, observing, or examining items.
+ Estimates values according to knowledge of market price.
+ Determines method of procurement such as direct purchase or bid.
+ Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority.
+ Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
+ Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
+ Expedites delivery of goods to users.
+ Creates purchase orders and send to vendor based on inventory level need or customer order need
+ Creates and maintains vendor updates in One Drive
+ If invoice comes in different than quoted go back to vendor to clear up.
Supervisory Responsibilities: This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
+ Adaptability
+ Accepts criticism and feedback
+ Adapts to changes in the work environment
+ Changes approach or method to best fit the situation
+ Manages competing demands

+ Cooperation
+ Displays positive outlook and pleasant manner
+ Establishes and maintains effective relations
+ Exhibits tact and consideration
+ Offers assistance and support to co-workers
+ Works actively to resolve conflicts
+ Works cooperatively in group situations

+ Dependability
+ Commits to doing the best job possible
+ Follows instructions, responds to management direction
+ Keeps commitments
+ Meets attendance and punctuality guidelines
+ Responds to requests for service and assistance
+ Takes responsibility for own actions

+ Problem Solving
+ Develops alternative solutions
+ Gathers and analyzes information skillfully
+ Identifies problems in a timely manner
+ Resolves problems in early stages
+ Works well in group problem solving situations

+ Teamwork
+ Balances team and individual responsibilities
+ Contributes to building a positive team spirit
+ Exhibits objectivity and openness to others' views
+ Gives and welcomes feedback
+ Puts success of team above own interests

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, IE). Experience with EPICOR a plus.
Certificates, Licenses, Registrations
None required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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Job ID2019-4078
# of Openings2
CategoryCustomer Service/Support

Voyig LLC


Elmhurst, IL
60126 USA
Posted: March 28, 2019