Voya Financial is looking for Customer Service Representatives in Tempe, AZ! We are seeking employees that thrive in a lively and dynamic call center. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry assisting Voya’s customers achieve their retirement goals. To learn more about our amazing culture, our dedication to local communities, competitive benefit packages and our commitment to our employees APPLY TODAY! We want you on our team – take the first step to advancing your career!
Competitive Salary Based on Experience + Quarterly Incentives
Full Benefits from Day 1
20 Days PTO
Monday-Friday Only (NO Weekends!)
“We Are A Different Kind of Company”: certified as a ‘Great Place to Work’ by Great Place to Work Institute; named ‘World’s Most Ethical Companies’ by Ethisphere Institute; ‘World’s Most Admired Companies’ by Fortune magazine; ‘World’s Best Employer’ by Forbes
8 weeks of Paid Training preparing you to be successful in your job! Learning all about Retirement Products (401(k), 403(b), 457, 401(a)) – a solid foundation for career growth!
Answer 60-70 inbound calls and greet customers with energy and enthusiasm; Building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
Assist customers with requests ranging from loan requests, loan payments, plan design inquiries, balance transfers, and general information regarding their account.
Scheduled 7.5 hours a day on the phone
Adhered to a schedule, including start time, 30 minute lunch and two 15 minutes breaks
Take an active role in educating customers about our products and services
Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency and meet performance goals
1+ year of customer service experience preferably in financial services/banking/mortgage; call center; retail; food and beverage; child care; etc.
Ability to work an 8-hour shift somewhere between 7am and 8pm Arizona Time
High School Diploma/GED
Must be customer focused, self-motivated, and enjoy working in a busy call center environment
Strong oral and written communication and organizational skills
About Us: Voya Financial helps Americans plan, invest and protect their savings — to get ready to retire better. With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya’s vision is to be America’s Retirement Company®. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible.