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Customer Service Specialist

Volvo of Burlingame
Burlingame, CA
  • Posted: over a month ago
  • $25 Hourly
  • Full-Time
Job Description

Call Center Customer Service Specialist wanted - up to $25.00 / Hour (Based upon salary and performance bonuses)

We are a successful and well established automotive group looking for energetic professionals who love working the telephone and thrive in a fast paced environment. This position is not your typical Call Center role. When a customer calls into any of our dealership locations, YOU are the first point of contact for all service calls. It will be up to you to assist the customer with scheduling, problem solving and assisting with their service needs. Whether it be transferring the call to an Advisor, relaying correct pricing, or general assistance. You are one part scheduler, one part advisor and 100% customer service oriented.

Please review the ENTIRE employment ad PRIOR to submitting your resume.

BENEFITS:

  • Comprehensive benefits including: medical, dental, vision
  • 401K
  • Paid time off.
  • Earn up to $22.00 / hour (performance based)

Responsibilities:

  • Creating an exceptional customer experience
  • The position involves inbound and outbound calls. This role does not involve cold calling to non-existent customers.
  • Proactively identifies opportunities for change which will add value to the business objectives and enhance the client experience 
  • Scheduling appointments and assisting customers with their service needs prior to their visit 
  • Maintain and improve customer goodwill during contact periods
  • Contact current customers to inform them of necessary and routine service appointments 
  • Maintain relationships with departments across several locations

Qualifications:

  • Customer service experience preferred
  • Ability to strategize and problem solve with customers
  • Demonstrate excellent telephone and verbal communication skills
  • A professional approach; must speak clearly and have a pleasant telephone manner
  • Attention to detail
  • The ability to instantly build rapport with clients
  • A dedicated approach to customer service


Candidates must be able to pass a drug test and background check.

We are an equal opportunity employer.

We look forward to speaking with you!

Volvo of Burlingame

Address

Burlingame, CA
USA

Industry

Business

View all jobs at Volvo of Burlingame

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