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Case Manager - Specialist (T-House)

Volunteers of America Los Angeles Los Angeles, CA
  • Posted: September 09, 2019
  • Full-Time

About Us:
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
The Case Manager - Specialist is responsible for helping people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plan. The position requires a combination of administrative/office duties and field/outreach work.
The Case Manager - Specialist will arrange, coordinate, monitor, and deliver services related to meeting the needs of program households, while helping them obtain housing stability. The Case Manager - Specialist duties are as follows:
Assign and monitor cases:
Review daily referrals and screenings of clients
Designates households for intake and ensures all supporting documents are verified
Provides information and referrals for callers and walk-in clients
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet clients and family needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
May make home and field visits
Monitors cases on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management Team
Audit case file on a regular basis for completeness and accuracy
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
Refers clients to available community providers for therapeutic, social, educational, and medical resources.
Provides support to case managers and clients through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for services eligibility purposes
Assure all assets and file documents are maintained and secure for all clients
Develops, performs, and assists with workshops pertaining to client's needs
Participates and assists with outreach events
Other duties as assigned
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California driver's license, acceptable proof of automobile insurance, and/or reliable mode of transportation
Bachelor's Degree in Social Work or related field is required for this position
Bachelor's Degree in Social Work or related field
Minimum of 1 year of experience in case management
At least 1 year of experience working with the target population
Specialized training or certification as required by law or funder
Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
Proficiency in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
Proficiency with computers and Microsoft operating system navigation, office, outlook, word, excel, power-point, and internet browser
Ability to communicate orally and written in English
Ability to find solutions and solve problems
Ability to use computer to input and retrieve routine data
Have a client centered approach to customer service for the disadvantaged
Ability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative clients
Ability to develop a strong working relationship with service providers
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Dependable, prompt, client-focus, collaborative, prompt, positive mindset, flexible, and organized
2 years of experience working with U.S Armed Forces Veterans, homelessness, re-entry population, substance abuse patients, and/or at-risk youth
Bilingual in English and Spanish (written and verbal)
Knowledge and experience working with and using HMIS software or programs
Knowledge and experience working with and using Database software programs
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Volunteers of America Los Angeles


Los Angeles, CA
90006 USA

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