At Volunteers of America Chesapeake, we provide services in MD, DC, VA and the Carolina’s, we are an affiliate under the Volunteers of America National Organization. As a whole, Volunteers of America is more than a non-profit organization. We are a ministry of service that includes more than 16,000 employees nationwide and more than 70,000 volunteers working together to help individuals who need our help the most. We firmly believe that our employees drive the success of the organization. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Our tag line is “Helping America’s most vulnerable”.
The Human Resources Program Partner, DC reports to the Director, Human Resources and is a member of the Supervisors Leadership Team. The role provides dedicated operational human resource guidance and expertise to support the programs DC initiatives and activities. The HR PP liaises with program management to achieve effective talent management, inclusive of sourcing, recruiting, onboarding, and orientation of newly hired employees. The HR PP builds external relationships with recruiting sources to leverage the organization’s presence and brand at local colleges and universities, professional associations, and industry specific job fairs.
- Bachelors’ Degree in Business Administration, Business Management, Human Resources Management, or related field strongly recommended.
- SHRM-CP and/or PHR certification a plus not required.
- A minimum of three (3) years human resource experience strongly preferred to help expedite the responsiveness of HR support to the VOACC programs throughout the Chesapeake affiliate, specifically focused on DC employees.
- Experienced at fielding questions and concerns for talent management, organizational policy and protocols, benefits, compensation, employment and employee relations.
- Excellent ability to triage or push to the next level matters requiring specialist expertise, and when the answer is outside of scope.
- Excellent ability to interface with regional Vice President and address over-arching regional matters in a concise and response matter with solid resolutions.
- Knowledge of the District and Columbia and Federal employment laws and regulations as it relates to labor/employment.
- Knowledge and experience in risk management and compliance audits (i.e., CARF, PCR, HIPAA, etc.)
- Must be able to multitask, prioritize workload, meet critical deadlines and comfortably work with confidential employee and employer information.
- Must possess outstanding team building skills and the desire to work with people.
- Be able to proficiently utilize technology, metrics, and standard processes.
- Ability to understand and interpret workforce data and apply these metrics to explain trends and/or provide solutions for the program.
- Experience with conducting investigations and providing recommendations.
- Self-started/go getter who is mission driven and committed to helping people connect with our services and who possess the following qualities.
- Must be Dependable -- more reliable than spontaneous
- Must be People-oriented -- enjoys interacting with people and working on group projects
- Must be Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Must be Autonomous/Independent -- enjoys working with little direction
- Must have High stress tolerance -- thrives in a high-pressure environment
- Strong PC skills in a Windows environment.
- Ability to use independent judgment and address conflict and find resolutions.
- Excellent interpersonal, written, and oral communication skills.
- Non-profit experience in healthcare/social service a plus
- Bilingual in any language a plus.
- Chief collaborator and HR point person for his/her respective VOACC program able to work and communicate effectively with VP, directors, and supervisors, support staff and external contacts.
- Exercises discretionary judgment as to where it is most appropriate to locate oneself either in the respective program office or administrative office.
- Interprets and applies company HR policies, understanding implications and impact on HR and other departments.
- Prepares and delivers presentations (i.e. orientation, trainings).
- Ensures the accuracy and timely submission of personnel action requests and other HR actions for employees in the respective state(s) program within VOACC.
- Utilize existing HR tools (i.e. HR/Paycom/Payroll system) to provide reports and data analyses.
- Provide daily updates on internal issues, upcoming projects and deadlines.
- Conducts investigations and conflict resolution/mediation sessions as needed.
- Generate templates and presentations that represent data analyses for internal use and to be presented to management.
- Provide feedback concerning possible problems or areas of improvement; recommends action plans and strategies.
- Active member of the DC Coalition
- Seeks assistance in addressing difficult and unusual HR issues from VP, Human Resources and Administration, Director, Human Resources, Assistant Director, Human Resources, Manager, Human Resources or designee.
- Perform other duties as assigned by HR Director or designee.
EFFECT ON END RESULT
- Professional and customer-focused approach to handle employee and supervisor inquiries.
- Maintains privacy where appropriate, including confidentiality and protection of sensitive reports or information.
- Ensures all HR actions are compliant with organizational policies and procedures as well as, with federal, state laws, and regulatory agency compliance. This is particularly relevant with maintenance of the official HR file, employee payroll and medical files.
- VOACC, Inc. work environment is branded as consistently equitable and fair with satisfactory relations between all levels of employees.
- Assists in all staff training reducing unwarranted risk and staff knows steps needed to achieve their short and long-term career goals with the agency.
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- The ability to safely operate a motor vehicle to transport oneself.
- The physical ability to travel to program locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and operate office equipment.
- Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
- Operating office equipment requiring continuous or repetitive hand/arm movements.
- The ability to remain in a sitting position for extended periods of time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Founded in 1896 in Baltimore, MD Volunteers of America Chesapeake was one of the first branches of Volunteers of America - one of the nation's largest and most comprehensive human services organizations. Volunteers of America Chesapeake and Volunteers of America Carolinas merged on July 1, 2019 to form Volunteers of America Chesapeake & Carolinas.
Through a dedicated and committed team of management, staff and volunteers and guided by our Core Values: Visionary, One Body, Integrity, Compassion, Excellence, and Faith - Volunteers of America Chesapeake & Carolinas helps thousands of people each year throughout Maryland, Virginia , the District of Columbia and the Carolinas at our programs serving:
Neighbors who experience homelessness or are at risk to be homeless
Individuals with mental illness
Individuals with intellectual disabilities
Those in need of affordable housing
Those in need of supportive services
Those recovering from substance abuse addictions
Those involved in community corrections
Volunteers of America Chesapeake & Carolinas is one of 33 Volunteers of America affiliates across the United States. Together we help more than 2.5 million people in more than 400 communities.
At Volunteers of America Chesapeake & Carolinas our staff of more than 700 and volunteers numbering more than 2,000 coordinate our efforts with other agencies and local organizations to maximize the impact of our work.