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IT Operations Specialist I

Volt Durham, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: IT Operations Specialist I
VOLT is seeking candidate for IT Operations Specialist role as a contingent position for our client, with a possibility of contingent to hire. This is hybrid of Onsite/Remote role in Seattle, WA and Durham, NC
Must Haves:
  • Experience with Active Directory, Okta
  • Experience JAMF and Intune
  • O365 admin / O365 Exchange admin

  • Diagnose, and troubleshoot internal employee issues with technology.
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
  • Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Provide case status updates to management and end-users.
  • Support and maintain effective relationships with users.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support
  • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates
  • Configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists

Required Qualifications:
  • Troubleshooting skills for windows/Mac based platforms, smart phones, and A/V equipment
  • Willingness to learn, develop, and contribute in a fun, fast-paced environment
  • Self-starter that brings both interpersonal skills and creative problem-solving skills

Preferred Qualifications:
  • VMware ESXi/Horizon experience
  • JIRA and Confluence experience
  • Office365 experience or exposure on the administrative side
  • Knowledge of domain management applications
  • Demonstrated knowledge of networking and hardware standards
  • Solid understanding of security concepts, principles, and practices
  • A+/Microsoft certification preferred (or working towards)

VOLT is an Equal Opportunity Employer


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Durham, NC



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