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Customer Service Rep OH - 2nd Shift

Volt North Canton, OH
  • Posted: 20 days ago
  • $12 Hourly
  • Full-Time

Volt Workforce Solutions is looking for a Customer Service Representative to work with a leading financial and retail company. After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title: Customer Service Representative

Reference ID: 210545

Location: Canton, Ohio

Position Summary

Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
Responsible for accurately relaying customer needs to appropriate field management and technical associates
Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
Skills/Qualifications

Perform quality audits as required
Perform on-the-job training as required
Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
Place after hours part orders
Perform other functions as required for the successful operation of the organization
Personal Computer, Windows Software
Schedule

Shift is Fri-Tues 3:00PM-11:30PM EST

As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online

Volt

Address

North Canton, OH
44720 USA

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