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Contact Center Rep 1

Volt Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Contact Center Representative

6-month Opportunity!

$16 Hourly

M-F

GREAT OPPORTUNITY TO WORK REMOTE!!

Key objective for the Role:

  • Responsible for personalizing and relaying accurate plan specific information to participants. Facilitate the participant's experience with SRS services and advance the participants understanding of their company 401(k), 403(b) and/or 457 savings plan.

  • Deliver personalized service and responding to a variety of plan and policy-related questions which impacts the participant and ultimately, the plan as a whole.

  • Provide clear and concise communication of plan information, policies and procedures via telephone by using a variety of computer and telecommunications technologies/software/systems.

  • Problem solve, perform initial research and follow-up with individual participant related issues, as needed.

  • Monitor status of requested work and prepare customized correspondence as necessary and make outbound calls as requested.

  • Facilitate call escalation for participants whose loan or distribution requests are not being met within established service timeframes.

Position Requirements and Education:

  • Associate’s degree preferred. Minimum 2 years financial or industry experience, or the equivalent combination of education/experience.
  • Experience in a high volume, direct customer contact service environment preferred.
  • Experience with Salesforce is a plus!
  • Strong communication skills
  • Excellent customer service
  • Ability to Multi-task in a fast-paced environment

How to apply: Please submit your resume online and click apply

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer

Volt

Address

Portland, OR
USA