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Customer Experience Specialist

Volm Companies
Wausau, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Customer Experience Specialist

Reports to: Determined by location

Job Summary

Responsible for supply chain and product planning for specific customer accounts. Along with throughput planning the Customer Experience Specialist works with customers to expedite orders, track deliveries, resolve shipping errors and to maintain accurate records following established Company guidelines. As the single point of contact for customers the Customer Experience Specialist interacts with them on a regular basis for planning, new product development and problem solving. They must also understand all Supply Chain disciplines including vendor order placement, customer cost savings initiatives, problem resolution and delivery performance for an unlimited range of products and services.

Supervisory Responsibilities


Essential Duties

• Forecasting and demand planning of high-volume customer specific products

• Placing POs with external suppliers and Work Orders with internal production

• Maintaining inventory levels based on established KPIs

• Working directly with customers on inventory needs

• Working directly with customers/vendors on new product development and launch

• Communicating clearly with customers and outside sales on planning inventory levels for adds and promotions as well as for special order status

• Cooperation with outside sales and customers on miscellaneous projects and initiatives

• Ability and knowledge to create customer quotes.

Required Skills and Abilities

• Working knowledge of Supply Chain KPIs, understands margins, inventory turns, costs, profit, and loss, etc.

• Strong Analytical Skills

• High energy and sense of urgency to meet internal and external customer expectations

• Highly motivated; possesses the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers

• Maintains professional appearance and ethical conduct

• Has general working knowledge of the process and procedures that relate to the sales department’s “internal customers”

• Excellent verbal and written communication skills

• Team oriented and a passion for excellence

• Working knowledge of Microsoft Outlook especially related to personal time management

• Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.

Education and Experience

• High School Diploma or equivalent

• Bachelor’s degree in Business or Supply Chain Management is preferred

Physical Requirements

• Constant talking, hearing, sitting, and repetitive motions

• Occasional standing, reaching, grasping, and bending

• Rarely carrying, pushing, pulling, balancing, stooping

• Requires eye and hand coordination

• Office setting, with occasional exposure to manufacturing environments.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Volm Companies


Wausau, WI
54403 USA



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