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Managed IT Service Engineer

Voice & Data Systems, Inc. Omaha ,NE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Position Description:

The Senior Engineer position’s primary responsibility is to provide top tier design and implementation project services to Voice & Data System’s customers.  This position interacts directly with clients and the professional services delivery team to solve and implement solutions.  Work items range from firewall deployment, server upgrades, and data center and virtualization platform deployment and support.

Key Task and Responsibilities:

·       Operations

o   Project Work

§  Ability to work independently

§  Manage one’s own schedule

§  Interface with clients

·       Discuss goals, strategy and execution

·       Keep clients informed of progress

·       Set proper expectation with clients

·       Set delivery time expectations

·       Coordinate client staff members as necessary to meet client management expectation

·       Ensure deliverables are met on time and to client satisfaction

·       Consistently meet and exceed deadlines on projects and internal processes

·       Provide pre-sales support for basic and advanced solutions

·       Technology

o   Design Advanced Technology Deployments

o   Implement Complex Technology Deployments

§  Develop new and suggest process improvements for existing procedures.

o   Complex Setup & Configuration of software and hardware related to:

§  Networking devices such as routers, switches, firewalls and load balancers,

§  Servers (Windows and or Linux)

·       Microsoft Active Directory

·       Microsoft Exchange Server

·       SQL Server

§  Wireless access points

§  NAS devices

§  SAN / Storage systems

§  Cloud Solutions

·       Office 365, Azure, WVD

§  Backup Management Solutions

§  Antivirus & Patch Management Software

§  Monitoring and Management Systems

§  Virtualized Systems

§  Data Center Solutions

 

 

Required Qualifications:

·       MCP or CompTIA certification

·       Ability to follow complex, detailed instructions to accomplish more complex tasks

·       Excellent communication and time management skills.

·       Ability to interact well with customers

·       Self-reliance

o   An Engineer should not need assistance from peers to complete above-stated tasks, and should know and use the resources available to him/her

o   An Engineer should require minimal supervision by project managers/company management

·       Troubleshooting fundamentals:

o   Ability to describe the 7 layers of the OSI model and their importance to day-to-day troubleshooting and support.  Deductive reasoning.

o   Ability to break problems down and use a logical process of elimination

·       Firm understanding of networking principles:

o   Client server networking

o   TCP/IP

§  Routing

§  DNS

§  WINS

§  DHCP

§  Internet

o   Switching

o   Wireless

o   Firewalls

o   VPN

·       Firm understanding of server and desktop hardware

o   Ability to diagnose hardware problems

o   Firm grasp of different RAID levels and each level’s advantages and disadvantages

o   Familiarity with hardware diagnostic tools

·       Firm knowledge of server and storage systems:

o   Windows and or Linux

o   Active Directory

o   Storage Area Networks

·       Corporate antivirus software experience

·       General knowledge of disaster recovery prevention and recovery procedures

o   Tape Backup solutions, disk-based backup solutions, cloud based

 

Culture:

To perform this job successfully, an individual should demonstrate the following competencies:

Company Description
Voice & Data Systems, Inc. provides expert turnkey vendor services for telecommunications and data network communications. We are your single point of contact for all of your low voltage telecom and datacom needs. We customize telephone solutions and implement strategies specific to your company's needs, allowing your system to exhibit the behavior you specify and desire. Our clients include businesses of all sizes, city, state and federal government, educational institutions, insurance companies, law firms, doctor's offices, auto dealers, and churches in Nebraska, Iowa, Kansas, Oklahoma and Indiana. We are a Building Industry Consulting Services International Member (BICSI) and offer Certified Structured Cabling System installations from most major cable manufacturers for voice, data and fiber optics. Our experience and credentials assure you top quality installation.

Voice & Data Systems, Inc.

Voice & Data Systems, Inc. provides expert turnkey vendor services for telecommunications and data network communications. We are your single point of contact for all of your low voltage telecom and datacom needs. We customize telephone solutions and implement strategies specific to your company's needs, allowing your system to exhibit the behavior you specify and desire. Our clients include businesses of all sizes, city, state and federal government, educational institutions, insurance companies, law firms, doctor's offices, auto dealers, and churches in Nebraska, Iowa, Kansas, Oklahoma and Indiana. We are a Building Industry Consulting Services International Member (BICSI) and offer Certified Structured Cabling System installations from most major cable manufacturers for voice, data and fiber optics. Our experience and credentials assure you top quality installation.

Address

8436 Wirt Street Omaha
Omaha, NE
USA