Field Service IT Technician

Vodastra

Roanoke, VA

Posted: over a month ago
Other

Job Description

Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions

Qualifications:

Please contact Kwasi@214-613-3392 or CS@vodastra.com if you meet these qualifications.

Previous experience in IT, customer service, or other related fields.
Strong troubleshooting and critical thinking skills.
Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
Computer skills including Microsoft Office Products, networking, and internet browsers.
Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
Ability to maintain and complete accurate record keeping and processing of paperwork.
Must work well independently, as well as follow directions.
Able to handle more than one responsibility at a time.
Able to work under deadline pressures.
Strong communication skills, organizational skills, and time Management.
Ability to build rapport with clients.
Positive and professional demeanor

HP systems such as HP point of sale systems, Printers, POS, Desktop, Laptops, Tablets etc. qualified or willingness to train and certify plus work in a ticketing system...is a plus.

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