Voca has an immediate opening available for a Client Service Representative in Hagerstown, MD!
- Handles inbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud. Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision
- Administrative and Clerical experience
- Call Center Experience
- PC knowledge/navigation
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