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Bilingual Customer Service Rep

Voca Miramar, FL
  • Posted: 22 days ago
  • Other




Voca has an immediate openings available for Bilingual CSR professionals in Miramar, FL! If you are interested, Spanish speaking candidates should forward a current resume to Jamie at jbrough@myvoca.com and call him at 952 777 1834. Thanks!



Position Details

Job Description
  • Addressing incoming telephone, digital, or written inquiries.
  • Performs basic administrative, clerical, operational, customer support, and computational tasks.
  • Typically works on routine and patterned assignments.
  • Addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.



Qualifications
  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Previous inbound call center or related customer service experience
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills

Voca: The Spirit of Work


IND-PF

Voca

Address

Miramar, FL
USA

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