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Dispute Processing/Charge-back Specialist

Voca LLC Pittsburgh ,PA
  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

 

Voca has an immediate opening available for Dispute Processing/Chargeback professionals in Pittsburgh, PA! 

Position Details 

·        This is currently a 6-month contract position

·        Potential for contact extension and potential to become permanent

·        Monday through Friday 8:00 am to 5:00 pm

·        Pay will be $18.86

Job Description

  • Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen product penetration.
  • Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
  • Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
  • Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
  • Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
  • Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns

Qualifications

  • High school diploma required.
  • College degree or equivalent experience preferred.
  • Minimum 1-3 financial industry experience, preferably related to fraud, chargebacks and/or disputes.
  • Knowledge of banking & association rules and regulations preferred.
  • Ability to read, write, type, complete basic arithmetic, and multi task required.
  • Experience working in multiple application and dual monitors a must.
  • Customer service, analytical and research skills required.
  • Strong verbal and written communication skills are necessary.

Shift

  • Monday through Friday 8am to 5pm

Voca: The Spirit of Work

Company Description
Voca is a relationship organization focused on uniting talented individuals with exceptional companies.

At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.

We work throughout the United States, with our corporate office based in Rochester, Minnesota.

Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help.

Voca: The Spirit of Work

Voca LLC

Why Work Here?

We are energetic and driven. We are passionately committed to our vision. We communicate openly, consistently, and respectfully.

Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose. We work throughout the United States, with our corporate office based in Rochester, Minnesota. Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help. Voca: The Spirit of Work

Address

Pittsburgh, PA
15231 USA

Website