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Customer Service Representative

Voca LLC Rochester, MN
  • Expired: 12 days ago. Applications are no longer accepted.

  • Monday – Friday – 8 Hour workdays anywhere between 6:00 AM and 6:00 PM.
  • Anticipated training time is two weeks.
  • Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Arizona, Jacksonville and Rochester Revenue Cycles.
  • Responsible for management and collection of Account Receivables through the use of automated systems and revenue cycle processes.
  • Responds to and resolves a variety of account, billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions.
  • Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving.
  • Interprets, applies and communicates Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and the Clinic.
  • This individual must accurately document interactions and interpret interactions documented by others.
  • Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third-party payers, via incoming and outgoing phone calls or face to face interactions.
  • Position may be eligible for and/or required for telework based on business need, from an off-site location, following adequate training period and demonstrated ability to meet required metrics.

Qualifications

  • HS Diploma or equivalent, AND A minimum of four years of relevant experience in finance, collections, customer service, insurance and/or health care environment OR a bachelor's degree is required.
  • Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in teambuilding, communication, decision-making, problem-solving, interaction, coping and versatility.
  • Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, CPT and ICD-9 coding, Order Communication System and patient accounting system is helpful.
  • Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred, fluent in English is a requirement.
  • Keyboarding experience required.
  • NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
  • Experience as a Financial Representative is preferred.

Voca LLC

Why Work Here?

We are energetic and driven. We are passionately committed to our vision. We communicate openly, consistently, and respectfully.

Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose. We work throughout the United States, with our corporate office based in Rochester, Minnesota. Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help. Voca: The Spirit of Work

Address

Rochester, MN
Rochester, MN
USA

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