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Customer Service Representative

Voca LLC Omaha ,NE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Voca has an immediate opening available for Client Service Representative professionals in Omaha, NE!


Position Details

  • Multiple shifts available!
  • 4 month contract to hire position!
  • Pay will be $15.00 per hour + a 25% COVID incentive, bringing starting pay to $18.75!
  • Start date of July 13th!

Job Description/Qualifications


We celebrate diversity and want you to lead our client-facing call center team responsible for servicing our financial institution clients. You will provide mentorship, leadership, workflow management and quality direction to your customer support team. Do you enjoy helping your team to respond effectively to customer inquiries while solving problems associated with the use of our online financial service products and services?


Job duties will include:

 

  • This position will be supporting a credit migration project.
  • Taking inbound customer service calls, answering customer questions regarding online banking, accessing their account, questions on Apple/Samsung pay, etc.
  • Resolving customer issues such as password resets.
  • Providing customers with information such as finance and interest charges.
  • Escalating customer calls when needed.

Qualifications

 

  • Previous call center customer service experience is required.
  • Experience within the banking or financial industries is a huge plus.
  • Commitment to customer satisfaction and the ability to communicate clearly and professionally, both verbally and in writing. Professionally handle complaints and unpleasant customers.
  • Utilize your strong communication, organization and creative skills.
  • To belong to a large organization with great local presence and the feeling of ‘family’.
  • For support in advancing and growing your career!


Voca: The Spirit of Work

Company Description
Voca is a relationship organization focused on uniting talented individuals with exceptional companies.

At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.

We work throughout the United States, with our corporate office based in Rochester, Minnesota.

Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help.

Voca: The Spirit of Work

Voca LLC

Why Work Here?

We are energetic and driven. We are passionately committed to our vision. We communicate openly, consistently, and respectfully.

Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose. We work throughout the United States, with our corporate office based in Rochester, Minnesota. Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help. Voca: The Spirit of Work

Address

Omaha, NE
USA

Website