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Client Service Representative

Voca LLC Omaha, NE
  • Expired: over a month ago. Applications are no longer accepted.

Notes: 7A-330P/ Training will be 6 weeks – 8:00a to 4:30p (on the 7 week they will start their schedule)

Job Description

Our Technical Customer Service incumbents typically:
- Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries
- Diagnoses and resolves problems using documented procedures and checklists
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

Qualifications

Required:
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to handle complaints and unpleasant customers
- Has a pleasant, patient and friendly attitude
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule and overtime when needed
- Possess a strong work ethic and team player mentality
- Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
- Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
- 1+ years in a service oriented capacity

Preferred:
- Experience in a Technical Support role or similar high-volume service center
- Familiarity with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
- Some experience with multi-line telephones and online noting systems
- Associate’s Degree or higher in Information Technology or related field

Voca LLC

Why Work Here?

We are energetic and driven. We are passionately committed to our vision. We communicate openly, consistently, and respectfully.

Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose. We work throughout the United States, with our corporate office based in Rochester, Minnesota. Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help. Voca: The Spirit of Work

Address

Omaha, NE
USA

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