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Bilingual Customer Service Representative

Voca LLC Hollywood, FL
  • Expired: over a month ago. Applications are no longer accepted.

Job Description

  • represents the company by addressing incoming telephone, digital, or written inquiries.
  • performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
  • addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Qualifications

  • Required
    • Fluency in Spanish required
    • High School Diploma or equivalent
    • 2 years of customer service experience
    • Strong customer service orientation
    • Strong attention to detail
    • Strong typing and computer navigation skills
    • Previous inbound call center or related customer service experience
    • Capacity to multi-task, including use of multiple computer applications simultaneously
    • Effective verbal and listening communication skills

Voca LLC

Why Work Here?

We are energetic and driven. We are passionately committed to our vision. We communicate openly, consistently, and respectfully.

Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose. We work throughout the United States, with our corporate office based in Rochester, Minnesota. Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help. Voca: The Spirit of Work

Address

Hollywood, FL USA 33027
Hollywood, FL
USA

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