We are in search of a Field Service Technician who will be a strong contributor and make a difference. In the Field Service Technician role, you will be responsible for performing all field diagnostics and repairs in a professional manner.
Key Job Duties:
Diagnose PV system issues, including non-operation and underperformance, then develop and administer a remediation
Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, and all system components to ensure maximum system performance
Keep all appointments as scheduled, confirm attendance and seek to optimize field time efficiently
Advanced troubleshooting of system issues as identified and scheduled by the corporate Field Support team
Maintain the highest level of professionalism and interact directly with Vivint Solar customers
Record and submit daily paperwork associated with serviced systems
Actively report and communicate with Field Service Regional Management
Comply with key performance indicators (KPI) set by Regional Field Service Manager
Attend webinars/calls and correlation meeting(s) as set by Regional Field Service Manager
Maintain and communicate supply and equipment issues to properly address all service call needs
Maintain regular communication with Electrical Field Service Technicians and Field Support Call Center
Ensure a high degree of workmanship as service and warranty work are completed
Follow all safety policies while driving company vehicle and at all job sites
Comply with necessary safety standards to assure a safe workplace/condition
Perform other needed job tasks as requested by leadership
Necessary Skills and Experience:
1+ years of electrical experience
1+ years of solar-specific installation and/or service experience preferred
1+ years network systems experience
Experience diagnosing and repairing existing systems and electrical components
High level of craftsmanship/workmanship with strong attention to detail
Understanding of how various electrical components can be repaired in the most cost-effective manner possible
Working knowledge of the usage of a volt meter
Competent with adapting to different computer programs
Understanding of network functions, IP address knowledge, internet connection and troubleshooting of low voltage circuits
Capable of managing multiple tasks and adapting to change easily
Ability to keep a positive attitude and encourage others
Strong interpersonal/human relations and customer service skills
Must be comfortable working on rooftops with the proper fall protection
Physically able to lift 50lbs and perform duties such as climbing, lifting and working outside
Knowledge of the NEC and applicable codes and standards
Experience troubleshooting and repairing residential solar panels preferred
Employees of Vivint Solar must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Vivint Solar is a proud promoter of employment opportunities to our Military and Veterans. We, an equal opportunity employer, do not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.
Vivint SolarA Leading national solar company who uses solar power to simplify your life, reduce your energy bill, and clean up the environment. Founded in 2011, Vivint Solar provides homeowners with simple and affordable clean energy. We believe that going solar should be headache and hassle-free. That’s why we supply the solar panels, and take care of all the installation and maintenance—for little to no upfront cost.