Vivint Solar is the brighter and more affordable way to power your home. We believe people should have a choice in how to produce the energy they use to live every day. This is why we’re making it easy for people nationwide to choose to go solar. We’re proud to be a leader in the renewable energy industry.
The District Performance Manager (DPM) is a key leader within the Performance Operations Group. The DPM will be responsible for managing the Solar Performance teams within a specific region and is instrumental in the creation and implementation of the regional strategy.
Key Job Duties:
Manage and direct the inspection and performance technicians within your district
Set and manage goals with technicians to improve overall district performance
Work with technicians to manage truck stock and vehicle policy compliance
Ensure technicians are closing out work orders and updating all necessary systems with appointment details
Maintain backlogs within SLA specified by management
Maintain a reschedule rate of less than 5% and drive accountability with technician
Ensure technicians are compliant with our RMA procedures
Train technicians on policy changes and ensure 100% policy compliance
Onboard new technicians on company and department policies
Procure all tools, parts, and safety equipment for Solar Performance Techs
Educate technicians on best practices
Host bi-weekly 1:1’s with each of your Performance Techs within your district
Oversee the inspections process within your district
Oversee the performance process implementations within your district
Strive to achieve high efficiency of directly reporting technicians
Prepare technicians to be ready for their assigned tasks every day
Review technician calendars for accuracy and density
Review performance metrics and host necessary re-trainings when required.
Ensure technicians are arriving on time.
Work with corporate teams to ensure appointments are being scheduled efficiently and technicians are being fully optimized
Review technician’s schedules to ensure they have the required materials and time to complete the schedule event
Necessary Skills and Experience:
Bachelor’s Degree Preferred (Finance, Accounting, or Business)
5-7 years management Experience
Demonstrates effective listening skills
Strong leadership skills
Organized, forward thinking, reliable, self-starter, able to work in a team environment
Excellent communication skills (verbal and written)
Goal-oriented and self-motivated
Proficient with the Microsoft Office (Word, Excel, PowerPoint etc.)
4+years’ experience with customer interaction strongly preferred
Demonstrated ability to lead a team and meet goals as a group
Employees of Vivint Solar must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements.
Vivint Solar is a proud promoter of employment opportunities to our Military and Veterans. We, an equal opportunity employer, do not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws.