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Field Service Representative

Vitu
Fresno, CA
  • Expired: January 28, 2022. Applications are no longer accepted.
MVSC

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, Oregon, Pennsylvania, and Virginia.

Position Overview

The Field Service Representative position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with MVSC clients.

Responsibilities
  • Train dealership personnel on the use of Vitu.
  • Meet with dealership management to review process and procedures pertaining to their DMV paperwork.
  • Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
  • Maintain a strong business relationship with key dealership personnel.
  • Provide Vitu/VITU support via phone, chat and email as needed.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
  • Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
  • DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
  • Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
  • Conduct DMV fee trainings both in-person and via webinar.

Qualifications
  • CA DMV title and registration experience is preferred
  • Requires an individual with excellent communication, retention and training skills
  • Troubleshooting and problem-solving skills are a must
  • Strong writing skills, and attention to detail
  • Must be familiar with various DMS systems that are used by Vitu clients
  • A clean driving record and current State driver license is required

Experience
  • Experience with Reports of Sale and other related DMV documents for both new and used vehicles
  • Experience with DMV accounting and bundle reconciliation
  • EVR program knowledge (E-filing)
  • Knowledge of DMV regulations pertaining to registration processing
  • Experience with Chrome and Firefox configuration and settings
  • Able to use various PC programs including Microsoft Word, Excel, and Google Drive
  • Able to effectively communicate with high level Executives
  • Able to work independently with limited supervision
  • Travel is required up to 150 miles

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Vitu

Address

Fresno, CA
93750 USA

Industry

Business

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