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Field Service Representative

Vitu Bodega Bay, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Company Overview

Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. Vitu currently operates in California, Oregon, Illinois, Montana, Minnesota, Pennsylvania, Indiana and Virginia.

Vitu is looking for a Field Services Representative who is dynamic, highly motivated, service-oriented and able to maintain and build professional relationships with VITU clients.

 

Preferred Qualifications

● California DMV title and registration experience is a must.

● Excellent communication and training skills.

● Troubleshooting and problem-solving skills are a must.

·Strong writing skills

● Must be familiar with various DMS systems that are used by VITU clients.

● A clean driving record and current state driver license is required.

 

 

Required Experience

● Experience with Reports of Sale and other related DMV documents for both new and used vehicles

● Experience with DMV accounting and bundle reconciliation

● BPA program knowledge (E-filing)

● Knowledge of DMV regulations pertaining to registration processing

● Experience with Chrome and Firefox configuration and settings  

 

Responsibilities

● Train dealership personnel on the use of DMVdesk

● Meet with dealership management to review process and procedures pertaining to their DMV paperwork

● Monitor dealer error rates, active user list, and BPA/CRA licenses to ensure compliance with DMV’s regulations

● Maintain a strong business relationship with key dealership personnel

● Provide DMVdesk/VITU support via phone, chat and email as needed.

● Delivering exceptional customer service and support by being responsive and proactive to customer needs.

● Client Advocate – Suggests improvements to the program on behalf of the client and addresses client issues and concerns

● Compliance – Ensure that the dealership is following DMV BPA & Commercial requester procedures and regulations by conducting compliance audits

● DMV Support – The AE will be called on by clients to answer or find the answer to complex DMV issues.

·Navigate a dealer’s DMS to ensure that it is calculating DMV fees properly

·Conduct DMV fee trainings both in-person and via webinar

● Travel is required up to 70 miles.

● Able to use various PC programs including Microsoft Word, Excel, and Google Drive

● Able to effectively communicate with high level Executives

● Able to work independently with limited supervision

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Vitu

Address

Bodega Bay, CA
USA

Industry

Business

View all jobs at Vitu