We are currently a 2 doctor veterinary practice that opened in December of 2011.
We are looking for an experienced full time office manager to join our team. Must have experience in the veterinarian field. The hours and salary are negotiable depending on experience. See below for a list of qualifications:
We have staff meetings and guest speakers frequently for lunch and learns. The doctor and staff occasionally go to CE courses together.
Office manager job description should contain the following duties and responsibilities:
Promotes a client-centered environment and facilitates programs and processes that meet client needs.
Maintains the practice philosophy for attracting new clients and retaining existing clients.
Facilitates resolution of client problems that doctors or other staff members cannot finalize.
Resolves financial problems with clients, collecting delinquent accounts.
Develops/updates the employee handbook, written job descriptions, employee personnel files.
Manages support staff and/or staff supervisors; schedules staff.
Resolves staff issues.
Is accessible by staff while maintaining a professional relationship with them.
Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards.
Takes an active role in practice staff meetings.
Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
Understands and carries out oral and written directions.
Maintains positive, cooperative relationships with other employees.
Performs other duties as assigned.
Feel and express a genuine liking for animals and for working in an animal care environment.
Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions
Must be able to tactfully demonstrate “take charge” capabilities.
May be required to work uncommon hours, overtime, and be subject to recall in emergency situations.
Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
Display tact and diplomacy with staff members and clients.
Work almost constantly in the presence of other staff members and clients.
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills.