Senior Home Care - Customer Service and Scheduling Manager
Visiting Angels of Jenkintown Jenkintown, PA
- Expired: August 26, 2021. Applications are no longer accepted.
Visiting Angels is a private, non-medical home care agency seeking an organized, efficient, and friendly individual to join our team as Senior Home care Scheduling Manager!Ideally, our perfect candidate is someone who has an team spirit and wants to grow within the organization. This person growth will be determined through client and employee satisfaction which will ultimately lead to growing your caseload. The candidate must take direction well and be able to work in high paced environment all while having fun as being part of the team.
As a Client Care Manager, you will be responsible for maintaining relationships with clients, including but not limited to, staffing, scheduling, and supervision of caregivers. Strong communication skills are required to be successful in ensuring reliable and highly trained caregivers are matched successfully with our clients.Benefits:+ Competitive salary based on experience + PTO+ Lucrative bonus structure+ Flexible Savings Plan+ On-call pay+ (We are looking into providing Health care benefits this year)In this role you will:+ Point person on all Client Related issues for cases under you and your team+ Participate in initial and ongoing client and caregiver meetings+ Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality+ Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required+ Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted+ Evaluate client and employee satisfaction to effectively resolve complaints and incidents+ Recognize and reward good job performance and promote caregiver recognition+ Escalate disciplinary action to the Senior Client Services Manager+ Maintain positive relationships with clients and referral sources+ Perform on-call evening and weekend duties, as directed+ Perform other functions as deemed appropriate by the management teamReady to start your rewarding career?
Apply to Visiting Angels today!Requirements:+ Associate or Bachelors Degree and five years of supervisory experience in healthcare is preferred+ Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software+ Excellent customer service and communication skills and professionalism at all times+ Detail-oriented team player+ Ability to multitask, work under pressure and problem solve+ Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources+ Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.+ Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.Apply today to join our home care team!This position is open at our office in Jenkintown, PA. We are located at 1250 Greenwood Ave, #1, Jenkintown, PA 19046. Please call us at (215) 938-7201 with any questions!
At times this position may be required to work out of our Horsham office located at 300 North Welsh Road, Building one, Suite 131, Horsham, PAPowered by JazzHR
Visiting Angels of Jenkintown
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