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Customer Support Representative - Automotive **Private Office Space!**

Visionary Brands, Inc.
West Berlin, NJ
  • Posted: over a month ago
  • Other
Job Description
Salary: $16.50-$17.50 per hour based on experience

Visionary Brands, Inc. is seeking a motivated and hardworking individual to join our amazing Customer Support Team Full-Time!  

Visionary Brands, Inc. is an e-Commerce business selling some unrivaled aftermarket automotive accessories. We are located in West Berlin, NJ, and our hours of operation are M-F ranging from 8:30 am to 5:00  pm, in addition to extended hours during the Holiday season. 

*NEW UPDATE* - Our Customer Support Department office renovations are officially complete! All of our Customer Support Representatives now have private office spaces complete with sit/stand desks, floor-to-ceiling glass office windows, and more areas for Customer Product Testing!

Visionary Brands is family-owned and operated and has been in business for over 20 years, making us a well-established company. We are family-oriented and value the importance of the work/life balance. We appreciate, value, and recognize the hard work and dedication of all of our employees.  

We have a challenging, fast-paced, and energetic work environment. We have a small, tight-knit team of fun, friendly people working at Visionary Brands, Inc. We host a variety of employee events and activities throughout the year which makes working here both a fun and rewarding experience! 

Check Out Our Brands!

LEDGlow Lighting, LLC (

LEDGlow is a leader in automotive LED lighting kits providing customers with unique interior and exterior vehicle lighting styles. 

GlowShift Gauges, LLC (

GlowShift offers unique aftermarket gauges giving customers the ability to create a custom look on any vehicle, while providing users with critical system feedback. 

MaxTow Performance, LLC (

MaxTow is an extension of GlowShift, offering unique aftermarket gauges designed specifically for the diesel truck industry. 

Tasks Include:

  • Actively Work as Team-Player to Accomplish Team Goals
  • Contacting Customers regarding store policies, incorrect order details, and backordered items
  • Responding to inbound sales, voicemail messages, Customer support tickets, emails, and LiveChat messages 
  • Resolving eBay and Amazon Customer support issues
  • Reviewing and Monitoring Customer complaints and feedback
  • Assembling and mailing Customer catalogs
  • Facilitating setting up, checking in, and processing of order returns and exchanges
  • Documenting daily tasks in Project Management Software
  • Other duties as assigned

 Qualification Requirements:

  • Computer Proficiency
  • Excellent Communication Skills
  • Reliable
  • Goal-Oriented
  • Detail-Oriented

 Full-Time Benefits Include:

  • Paid Time Off After 60 Days (Includes Sick Time, Vacation Time & Paid Holidays) 
  • Medical, Dental, Vision & Life Insurance After 60 Days
  • 401k Plan with Safe Harbor Match (Safe Harbor Contribution Matched 100% of First 3% of Salary Deferral, Plus 50% of Next 2% of Salary Deferral)

This is a full-time, entry-level position, starting at $16.50/hr-17.50/hr based on experience with guaranteed full-time hours weekly. All applicants must be able to pass pre-employment testing which includes a background check and drug screen. 

Visionary Brands, Inc.


West Berlin, NJ
08091 USA



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