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Account Director, Member Relations (Northeast)

Virtuoso Ltd
New York, NY
  • Expired: January 27, 2022. Applications are no longer accepted.

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Account Director, Member Relations (Northeast)

New York, NY

Full-time Estimated: $77,000 - $100,000 a year

  • Health insurance
  • 401(k) matching
  • 401(k)
  • Vision insurance
  • Account management
Full Job Description

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors across 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit

The Account Director has overall responsibility for achieving departmental goals for Virtuoso Member Agency engagement with Virtuoso products, services, and preferred supplier production by developing and monitoring, in partnership with the Member Agency Owner/Manager, a strategic engagement and growth plan. The preferred location for this position is New York City, but we are open to other locations in the Northeast region.

Primary Duties & Responsibilities include the following. Other duties may be assigned.

Develop strong member relationships to increase sales and engagement with Virtuoso products and services.
Develop and implement, with Agency management, action plans for growth and engagement with Virtuoso
Collaborate with Virtuoso colleagues by sharing Member feedback and industry intelligence to improve current programs and strengthen Member relevancy.
Achieve performance benchmarks and assigned sales and engagement goals.
Participate in company initiatives and on committees, communities and other Virtuoso initiatives as assigned by Director.
Manage projects as assigned by the Director, US & Canada - Member Relations and Vice President, Global Member Relations
Work within assigned budget.

Increase Member Sales:
Educate, advocate for, and train member agency owners, managers, and advisors on relevant Virtuoso products and services to increase engagement.
Collaborative and strategic business planning with Agency Owner and Management to develop growth and profitability plans which introduce increased Virtuoso products and services.
Act as primary contact for Virtuoso members in assigned region.
Professionally represent Virtuoso's products and services.
Provide performance feedback to identify and segment agents/agencies.
Develop and implement members' customized business plans including preferred supplier and client base growth.
Ensure member agencies are fully participating in Virtuoso marketing initiatives.
Increase travel advisor preferred supplier sales and engagement. Engage member agencies while appealing to advisors who may currently not be engaged with Virtuoso
Act as liaison for travel advisors.
Increase the number of travel advisors involved in sales and development programs (Alliances, Communities, Professional Development, Reviews and Recommendations, Lead Generation, Wanderlist, and other and new programs as introduced).
Maintain and monitor the health of the existing agency membership base and assist with the growth of the membership.

Develop and Maintain Member Relationships

Build and maintain relationship with agency owners, managers, and advisors.
Create a calendar of sales calls and communication plan with clearly defined and measurable objectives.
Record all member meetings, sales calls, phone calls and written communication in CRM system.
Execute annual membership investment with agency owners and management
Actively engage members through Virtuoso and agency meetings, events, and focus groups
Prepare and present member relevant presentations
Effectively communicate member needs to the Virtuoso organization.
Provide Member feedback to Director and to Global Member Partnerships leadership as appropriate.
Timely response to both internal and external inquiries and communications.


Bachelor's Degree in Business, Marketing, or related field.
CTA/CTC/CTIE preferred.
7-10 years of Travel Industry Sales or Account Management/Customer Service experience

Skills, Abilities, Experience

Proven ability to educate, motivate and sell.
Highly motivated and proven ability to thrive in a self-motivated environment, working independently and collaborate with a team.
Excellent communication skills. Ability to relate well to individuals on one-to-one basis and in larger group presentation settings.
Excellent presentation skills.
Experience with or working knowledge or selling travel, selling to travel agencies
Ability to multitask, prioritize and problem solve independently in a deadline driven environment.
Experience with developing and managing business plans.
Forward thinking, curious, and creative
Aware of current business trend knowledge
Able to collect and analyze complex information, problem solve, and make decisions
Strong skills in inspiring the win-win-win
Ability to work independently

Travel Requirements

Travel is required, approximately 35% or more of the time. The nature of this travel includes Virtuoso meetings and events, member strategic meetings and events.
Travel will be primarily domestic but may include some international.

Type & Nature of Contacts

Internal: Key job contacts are primarily with managers and director level staff outside of the job's immediate work unit/department.
External: Daily contact with member agency owners, managers, and advisors.

Physical/Mental Demands

Events - walking, standing and/or sitting for multiple hours.
Events - carrying boxes and setting up
Apart from member and Virtuoso scheduled events, travel is self-managed.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Virtuoso Ltd


New York, NY
10261 USA



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