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Status I - Customer Service / Collections (REMOTE)

Virtual Employee Services (B)
Las Vegas, NV
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Out of State – Working from Home Opportunities

PCV Murcor

We are looking for a Customer Service and/or Collections experienced individual for the Status I position at PCV Murcor. This individual must have the ability to handle multiple tasks and be adaptable to handling an array of vendor appraisers’ questions and appraisal order issues.

The Status I position helps in facilitating the completion of the client reports and appraisal orders in a timely manner in accordance with the client’s requirements. This individual will be responsible in tracking down the licensed vendor appraisers in trying to resolve any problems that may cause delays in the appraisal order process. This may include but is not limited to the delivery of appraisal reports and/or confirming delivery dates, amongst other tasks and responsibilities within this role. This individual must be comfortable with outbound/cold-calling-related responsibilities and dealing with an array of personalities and problem resolutions.

Essential Job Duties and Responsibilities

  • Ensure that all outstanding orders are completed and submitted by the vendor due date and time
  • Collaborate with vendors to ensure on time delivery of reports to the client
  • Effectively resolve problems that may lead to a delay in receiving the report
  • Serve as a conduit between vendor and clients
  • Make appropriate notations in the order file that describe the current status of the order
  • Provide feedback about vendor performance to vendor managers
  • Partner with client service managers to resolve client delays, questions, concerns, etc.


Qualifications and Skills

• Must have High School Diploma or its equivalent

• Some College or higher preferred

• Must have 1 – 3 years experience in customer service, call center environment and soft collections

• Must have the ability to prioritize and manage multi-tasking between tasks

• Must have prior knowledge of Customer Service principles

• Prior Real Estate and Appraisal management knowledge preferred

• Detailed oriented with excellent listening and analytical skills

• Excellent verbal and written communication skills

• Microsoft Office Suite (Word & Excel) intermediate level and above

• Ability to resolve problems and remove barriers to problem resolution

• Negotiation skills to reach mutual agreements with vendors over issues

  • Ability to work independently with moderate supervision


• Health Benefits such as Medical, Dental, Vision, Employee Assistant Program

• Health Savings Account, Healthcare and Dependent Care Flexible Spending Accounts

• Voluntary Benefits such as Additional Life/AD&D, Disability, and more

• 401(k) Employer Match

• Competitive Wages

• Work from Home Opportunities

• Paid Holidays

• Paid Time Off

• Weekday Schedules

• Training and Support


AA-EOE F/M/Disability/Vet

Virtual Employee Services (B)


Las Vegas, NV



View all jobs at Virtual Employee Services (B)