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Coffee House General Manager

Viridian Coffee
Chickasha, OK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
GENERAL MANAGERJob Summary:

The general manager is responsible for all operations related to the coffee house. The general manager will maintain a positive, efficient, and high-quality work environment while ensuring the overall successful operation of their coffee house and Viridian Coffee as a whole. The general manager will ensure the success of the team. The general manager will assume guardianship of the guest experience, ensuring that each and every guest receives quick, courteous, and high-quality service at all times. They will lead in the responsibility of organizing, coordinating, and ensuring the success of all coffee house activities to include but not limited to the daytime operations, evening and weekend community events, including game nights and open mic nights. The general manager will lead in training and leading team members, bartenders, baristas, and team leads. The general manager will ensure that their coffee house meets Viridian Coffee standards in sales, staffing, quality, and daily operations. The general manager must demonstrate significant knowledge of products, recipes, and procedures.They will enforce all coffee house policies and standards and demonstrate a strong commitment to the mission, vision, and values of Viridian Coffee.

Store Operations:

  • Maintaining a profitable operation, managing controllable expenses, and monitoring labor costs.
  • Creating sales volume growth and fostering a positive guest experience.
  • Planning and executing sales promotions and maintaining a positive community image.
  • Maintains sufficient product, merchandise, and supplies needed to manage an efficient coffee house.
  • Maintains updated knowledge of all opening and closing duties.
  • Demonstrates knowledge of team role expectations and verifies these expectations are being met by all team members.
  • Delegates duties, as necessary, to assistant managers, team leads, and baristas.
  • Ensures that the coffee house, backroom, and equipment are maintained appropriately.
  • Tracks and manages the inventory of beer and wine, coffee, products, and supplies accurately and efficiently.
  • Maintains proper loss prevention standards.
  • Responds to any and all emergencies regardless of the time of day by directing or performing steps necessary to ensure medical treatment and/or escape routes are available.
  • Maintains consistent communication with the owners pertaining to any issues, conflicts, events, etc.
  • Reports accidents and potential safety hazards to the general manager and makes recommendations on a proper course of action.

Service:

  • Exemplifies outstanding customer service and provides an exceptional guest experience.
  • Proactive in resolving conflict and managing guest concerns.
  • Ensures that all team members exhibit a strong desire to uphold Viridian Coffee standards and policies.
  • Ensures that all team members provide each guest with efficient, friendly, and high-quality service.
  • Consistently coaches, leads, and encourages team members to meet Viridian Coffee's service standards.
  • Ensures that team members and all areas of the coffee house maintain a professional and clean appearance at all times.
  • Routinely collaborates with the leadership team to ensure that each team member is knowledgeable in the preparation, description, and service of all products, including craft beer and wine.

Product:

  • Exhibits strong knowledge of all products and services offered in the coffee house including, but not limited to, craft beer and wine, a variety of teas, handmade bakery items, and an array of fresh, handcrafted coffee.
  • Exhibits knowledge pertaining to the superior quality of products offered by Viridian Coffee.
  • Strives to maintain the highest quality product standards.
  • Consistently follows and guards all Viridian Coffee recipes.
  • Oversees drink making and team operations and leads in training, certification, and correction when necessary.

Training & Development:

  • Implements effective recruiting, hiring, and training methods to achieve optimal retention.
  • Contributes information to the general manager on performance appraisals for team members they directly supervise.
  • Leads in counseling, correction, and development efforts of all team members
  • Leads in the training of new team members.
  • Consistently motivates team members to maintain high-quality performance and speed while still encouraging a positive and supportive work environment.
  • Leads in ensuring that all standards, policies, and procedures are upheld in the coffee house at all times.
  • Addresses any inconsistencies or concerns regarding Viridian Coffee standards with the leadership team and contributes ideas and suggestions on resolving issues.

Qualifications:

  • Must be at least 21 years of age.
  • Must be willing and able to prepare and serve alcoholic beverages.
  • Must hold or have the ability to obtain a current Oklahoma liquor license.
  • Certain locations will require a valid food handlers permit.
  • Must be able to effectively communicate through confrontation and conflict situations.
  • Minimum high school diploma or equivalent.
  • Previous supervisory and management experience preferred.
  • Minimum one year retail, register, and cash handling experience preferred.
  • Basic computer skills required.
  • Must be able to work overtime including weekends, evenings and special events as needed.
  • Well-organized, detail-oriented, and able to multitask.
  • Must have effective problem solving/decision-making abilities.
  • This position requires frequent standing and use of hands and arms.
  • Must be able to lift up to 50lbs and frequently bend and twist from the waist.
  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
  • Regularly required to handle food, hot beverages, and work with sharp objects.
  • Must have excellent verbal and written communication skills.

Viridian Coffee

Address

Chickasha, OK
73018 USA

Industry

Food

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