Skip to Main Content
← Back to Jobs

Customer Service Representative - Call Center Representative

Virginia Tire and Auto Ashburn, VA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Virginia Tire & Auto Call Center Agents love to engage with people. They are dedicated sales professionals who prioritize customer service and building relationships with your customers. They are expert multi-taskers, managing software programs and phone calls and have top-notch typing skills. They are product knowledge experts, constantly seeking new information, and can communicate that knowledge to our customers. They are genuine and attentive in all customer interactions.

WHAT YOU’LL DO

  • Serve as the front line, point of contact for customers and act as a connection between their needs and our technicians.
  • Work efficiently both individually and as a team member to ensure each customer receives the best service possible – after all, we’re in this together!
  • Schedule appointments for customers, communicate status updates, and follow up as needed throughout their repair and after
  • Embody all aspects of the Pinnacle Performance Sales process and constantly strive for customer satisfaction in the service delivery
  • Be forward thinking, anticipating customer needs and being empowered to make the car care experience stress free
  • Demonstrate expert product knowledge of VTA tire collection and “tires&” program
  • Answer 50-80 incoming calls per day and perform online chats in a timely, professional and friendly manner.

WHY YOU’LL LOVE US

Mission matters here. At Virginia Tire & auto our mission is to take the stress out of car care. We do that by taking the stress out of our employee's lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking.

WHAT WE’LL DO FOR YOU

We provide our employees:

  • Energy filled, busy shops
  • Predictable schedules
  • A clean, professional work environment with a team that wants to see you succeed
  • Access to industry best tools and technologies
  • A company culture designed to support your career growth
  • Industry best-paid vacation and holidays
  • Affordable health insurance
  • Gym Membership Reimbursements
  • Life & Disability Insurance
  • 401(k)

WHO WE ARE

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees.

Virginia Tire & Auto promotes a smoke-free, drug-free environment.

Virginia Tire and Auto

Why Work Here?

Family-owned repair shop that takes pride in providing our customers with the best experience. Any make Any model. We're all your car needs.

At Virginia Tire & Auto, taking care of your car starts by taking care of you. That means smart, friendly, personal service from people who understand your needs—people who want you as a lifelong customer. As a family-owned company, we’ve continually invested in our employees, our facilities, and in the latest technologies. We’re proud to provide those who work for us with opportunities to be successful. And we’re also proud of the fact that people have trusted us more than their dealers for over 35 years.

Address

44705 Wellfleet Dr, Ashburn, VA 20147
Ashburn, VA
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.