Virginia Tire & Auto Call Center Agents love to engage with people. They are dedicated sales professionals who prioritize customer service and building relationships with your customers. They are expert multi-taskers, managing software programs and phone calls and have top-notch typing skills. They are product knowledge experts, constantly seeking new information, and can communicate that knowledge to our customers. They are genuine and attentive in all customer interactions.
WHAT YOU’LL DO
- Serve as the front line, point of contact for customers and act as a connection between their needs and our technicians.
- Work efficiently both individually and as a team member to ensure each customer receives the best service possible – after all, we’re in this together!
- Schedule appointments for customers, communicate status updates, and follow up as needed throughout their repair and after
- Embody all aspects of the Pinnacle Performance Sales process and constantly strive for customer satisfaction in the service delivery
- Be forward thinking, anticipating customer needs and being empowered to make the car care experience stress free
- Demonstrate expert product knowledge of VTA tire collection and “tires&” program
- Answer 50-80 incoming calls per day and perform online chats in a timely, professional and friendly manner.
WHY YOU’LL LOVE US
Mission matters here. At Virginia Tire & auto our mission is to take the stress out of car care. We do that by taking the stress out of our employee's lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking.
WHAT WE’LL DO FOR YOU
We provide our employees:
- Energy filled, busy shops
- Predictable schedules
- A clean, professional work environment with a team that wants to see you succeed
- Access to industry best tools and technologies
- A company culture designed to support your career growth
- Industry best-paid vacation and holidays
- Affordable health insurance
- Gym Membership Reimbursements
- Life & Disability Insurance
WHO WE ARE
Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees.
Virginia Tire & Auto promotes a smoke-free, drug-free environment.