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Customer Service Technician (Wage/Hourly) Winchester CSC - 03186 Staunton District

Virginia State Government Winchester, VA
  • Expired: September 13, 2019. Applications are no longer accepted.

# Position Information
Job Description
This is an hourly position (without benefits) limited to 29 hours per week. Training will be provided to the selected applicant. The individual must be able to work during the week and on Saturdays.
The selected candidate will work as a Customer Service Technician in the Winchester Customer Service Center.
We are seeking an individual who can deliver excellent customer service solutions in a friendly and knowledgeable manner. Selected applicant will review, analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. The selected individual will be expected to follow established policies and procedures along with interpreting and administering state and federal regulations. Other duties include administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services.
Training will be provided to ensure your success during your DMV employment.
DMV's Vision is to be Virginia's MOST TRUSTED service provider. If you are interested in providing SUPERIOR SERVICE, issuing SECURE CREDENTIALS and SAVING LIVES, apply today to join our team.
Minimum Qualifications
Job Requirements:

  • High School diploma or general education degree (GED).
  • Customer service experience working in a fast paced environment.
  • Keyboarding proficiency and use of automated systems.
  • Oral and written communication skills.
  • Experience with standard business practices.
  • Experience working in a Fiscal, Accounting or Cash Handling environment.
  • Flexibility to work M-F and Saturday.
  • Strong organizational, time management, problem solving, multitasking skills, listening and professional skills.
  • Must have PC and data entry skills
  • Must have attention to detail, accuracy, and complete assignments on time.
  • Must have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a negative six point balance or less and no major convictions.
  • Experience working in a team or group environment.
  • Experience interpreting and explaining policies/procedures or other complex information to customers.
  • Can lift 10 - 25 pounds.
Special Requirements
A series of job-related questions is included in the on-line application that must be answered.
Applications will be screened based on the information provided in the job duties section of the application (or resume, when applicable). Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
  • Unfortunately, because of the high volume of applications we receive, we aren't able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager.
  • DMV participates in E-Verify. Selected candidate(s) will need to complete the I-9 Employment Eligibility Form.
Special Instructions to Applicants
  • Applicants must submit to a driver history and criminal background check.
  • Applicants must have less than -6 demerit points on their driving records.
  • Applicants must be at least 21 years of age to perform road testing requirements.
  • Unfortunately, because of the high volume of applications we receive, we aren't able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager.
# Contact Information
DMV Employment Office
2300 West Broad Street
Richmond, VA 23220
Working Title: Customer Service Technician (Wage/Hourly) Winchester CSC - 03186 Staunton District
Role Title: Admin and Office Spec III - 19013
Job Open Date: 09/12/2019
Job Close Date: 09/18/2019
Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No
Hiring Range: 13.00 per hour
Agency: Dept of Motor Vehicles (154)
Agency Website:
Location: Winchester - 840
Position Number: 03186
Job Posting Number: 1057413
Type of Recruitment: General Public - G
Does this position have telework options?: No
Bilingual/Multilingual Skill Requirement/Preference: No
Job Type: Hourly/Wage
Job Type Detail: Wage Non-Faculty- W-1
Pay Band: 03

Virginia State Government


Winchester, VA
22604 USA