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Customer Service Representative

Virginia Beach S P C A Inc.
Virginia Beach, VA
  • Expired: March 01, 2021. Applications are no longer accepted.


Under the direction of the Customer Service and Sales Manager the Customer Service Representative is responsible for creating a warm and welcoming environment for all visitors to the shelter, demonstrated by: consistently providing the highest level of customer service; showing compassion for animals and people; maintaining accurate and complete records; and providing services to the public in a timely manner.

Performs in this position in accordance with the organization’s expectations for animal care, teamwork, and interpersonal relations, and actively contributes to improving service delivery, communication and consistency.


  • Respond to customer questions and concerns quickly and professionally.
  • Answer multi-line phone system, ensuring messages are forwarded to appropriate personnel.
  • Ensure accurate and timely completion of all intake, adoption, donation, and lost/found paperwork.
  • Sales of merchandise and city licenses.
  • Receive payments, reconcile computer invoices, and close out registers.
  • Generate daily financial and animal reports.
  • Maintain cleanliness of lobby and front desk area.
  • Promote and maintain the humane care and treatment of animals at all times.
  • Counsel clients on adoption and intake decisions, as well as best care practices.
  • Advise clients on animal cruelty protocols.
  • Set up cages for animals and assist with stabilization.
  • Fully participate in shelter efforts to offer all clients superior customer service.
  • Perform other duties as assigned by the supervisor.


  • High School Diploma or GED
  • Experience working with animal welfare organizations and basic animal care knowledge is required.
  • Customer Service experience.
  • Basic level computer skills using various standard office programs such as Word and Excel or other similar type programs.
  • Ability to communicate clearly VBSPCA’s mission and the humane care and treatment of animals to the public and staff.
  • Must be able to represent VBSPCA professionally at all times.
  • Availability to work flexible hours, including evenings and weekends, in a fast-paced setting.


  • Ability to communicate effectively in English.
  • Ability to restrain animals in a safe and appropriate manner
  • Ability to lift and/or move up to 50 pounds.
  • Ability to clean cattery and deal with offensive odors.
  • Ability to comfortably interact with animals, including wildlife.
  • Ability to sit, talk, hear, stand, walk; use hands and fingers, handle or operate objects, reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
  • Ability to move throughout the building as needed to meet the requirements of the job.
  • Physically able to be exposed to cleaning chemicals and offensive odors.

Virginia Beach S P C A Inc.


Virginia Beach, VA



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