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Director of Patient Services

Vireo Health
Rochester, MN
  • Posted: over a month ago
  • Full-Time
Job Description

Job Description: The Director of Patient Services is responsible for managing local dispensary Patient Care Coordinators, communicating with patients, handling customer service issues, assisting the dispensary manager and maintaining an efficient work flow during daily dispensary operations.

Key Responsibilities

  • Create and maintain employee work schedules/time and attendance.
  • Coordinate and execute quarterly staff meetings in conjunction with Pharmacy Manager
  • Communicate organizational changes
  • Plan and implement workflow systems that fulfill the mission and the goals of the department efficiently and effectively
  • Plan, evaluate and improve the efficiency of dispensary processes and procedures
  • Work with Human Resources and collaborate with Pharmacy Manager to interview, hire, onboard and train new dispensary team members
  • Ensure department compliance with state laws, regulations, company policies and procedures, health and safety legislation, state labor laws as well as union collective bargaining agreements
  • Coach, mentor and develop team members daily as well as through biannual performance reviews
  • Respond to customer inquiries and complaints
  • Assist with patient consultations under the supervision of a licensed Pharmacists
  • Maintain inventory of dispensary supplies
  • Maintain inventory control and quality assurance checks
  • Plays an active role in patient support groups/events
  • Report, schedule and follow up on building maintenance as needed

Job Qualifications

  • One year of direct employee management experience
  • Outstanding customer service skills
  • Ability to communicate effectively with team members, patients, and health care providers
  • Passionate about, and willingness to become knowledgeable about medical cannabis
  • Maintain and safeguard entrusted confidential information
  • Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
  • Proficiency with MS Office
  • Excellent communication skills, verbal and written
  • Ability to work in a team environment, as well as independently
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced environment
  • Adaptable to change in the work environment

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.

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Vireo Health


Rochester, MN



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