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Customer Service Representative

Villanueva Agency LTD
Newport News, VA
  • Posted: over a month ago
  • $25,000 Yearly
  • Full-Time
Job Description

We are expanding and have an opening for Customer Service professional. We are looking for a professional to join our sales -oriented team. With our extensive customer care, successful sales structure, amazing agency management system, and processes you will be set up for success. If you are ready to expand your insurance customer service career in our client oriented, fast paced office, apply today to learn more. We've been in business for over 24 years at our agency and are looking for YOU to join our amazing team today.


401K Plan

Paid Time Off

Bonus Opportunities

Paid Time Off (PTO)

Holidays Off

Career Development & Growth

Hands On Training

Office Snacks & Coffee

  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Handle incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Be outstanding at relationship building.
  • Maintain client relationships with follow up phone calls.
  • Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
  • Schedule appointments for sales staff to meet prospective customers.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

  • Proficiency to multi-task, follow-thru and follow-up.
  • Works well with other employees and is a team player with a positive attitude.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Property & Casualty insurance license a plus.
  • Be a great self-starter with a sense of urgency.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Career minded vision.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.

Villanueva Agency LTD


Newport News, VA
23601 USA



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