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VoIP Technical Support Tier II
Viirtue Saint Petersburg, FL

VoIP Technical Support Tier II

Viirtue
Saint Petersburg, FL
Expired: over a month ago Applications are no longer accepted.
  • $50,000 to $60,000 Yearly
  • Vision , Medical , Dental , Life Insurance , Retirement
  • Full-Time
Job Description

We are currently seeking a highly skilled VoIP Technical Support Tier II Engineer to join our growing team. As a member of our team, you will play a key role in providing advanced technical support to our customers, solving complex issues related to our UCaaS environment, and delivering exceptional service to our customers within our geographic territory.

Responsibilities:

  • Provide expert-level technical assistance to our customers on IP hardware and software.
  • Troubleshoot and resolve technical issues via phone, email, or in person, ensuring timely and effective resolution.
  • Identify opportunities for hardware and software improvements, making recommendations to customers where necessary.
  • Maintain accurate records of customer issues and resolutions, ensuring all issues are tracked and resolved in a timely manner.
  • Perform on-site service calls and installations, providing top-notch service to our customers.

Qualifications:

  • A minimum of 3+ years of experience in IT, customer service, or related fields.
  • In-depth knowledge and experience with VoIP, specifically with NetSapiens, Yealink, and Polycom.
  • Experience working with routers and switches.
  • Possess a clean driver's license and record.
  • Experience using Zendesk, Jira, and HubSpot is a major plus.
  • Wireshark experience a plus
  • Exceptional ability to build rapport with clients, establishing trust and credibility.
  • Strong written and verbal communication skills, able to convey complex technical information in a clear and concise manner.
  • Strong troubleshooting and critical thinking skills, with the ability to quickly diagnose and resolve complex technical issues.
  • A positive and professional demeanor, with a strong commitment to customer satisfaction.

This is an exciting opportunity to join one of the fastest-growing software companies in Tampa Bay. If you have a passion for VoIP technology and a commitment to delivering exceptional customer service, we encourage you to apply today!

Company Description
Viirtue is an award-winning wholesale unified communications as a service (UCaaS) provider. Viirtue's ViiBE platform transforms MSPs, VARs, ITSPs, and Telcos into digitized business communications providers.

Viirtue is a fast-growing technology company focused on an industry ripe for change. We specialize in delivering award-winning user experiences paired with best-in-class technology for our client solutions. We offer a comprehensive benefits plan including Medical, Dental, Vision, 401k, and more.
Why Work Here?
Rapidly growing, private equity backed tech company with tremendous room for growth.

Viirtue is an award-winning wholesale unified communications as a service (UCaaS) provider. Viirtue's ViiBE platform transforms MSPs, VARs, ITSPs, and Telcos into digitized business communications providers. Viirtue is a fast-growing technology company focused on an industry ripe for change. We specialize in delivering award-winning user experiences paired with best-in-class technology for our client solutions. We offer a comprehensive benefits plan including Medical, Dental, Vision, 401k, and more.

Address

Viirtue

401 16th ST N

Saint Petersburg, FL
USA

Industry

Technology

Website

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